SourceGear Support

Hi Jeff, I've just sent you a complete log from one of my colleagues who has had the issue this morning. Below is a truncated (without folder names) section towards the end of the log where it appears to hang the client. Regards, Craig. 27/06/2017 12:02:59 <generic>: [Main:1] Emergency logging enabl...

Hi Jeff,

Thanks again for the prompt reply. The results of the SQL query are as follows..



I've asked all my team to enable logging in the VaultGUIClient.exe.config file, so will get back to you next time someone has the issue.

Regards,
Craig

Thanks for the reply, Jeff.. to tackle the suggestions from the other thread... 1) Turn off Request Database Delta on Repository Cache Miss. DONE ON ALL CLIENTS Go to Vault Tools - Options - Network Settings, and uncheck the option Request Database Delta on Repository Cache Miss. Click OK. DONE ON A...

An additional point - one of my team has discovered that deleting just the CacheMember_Repository file from the client cache allows them to keep working without losing the synchronisation information.

I hope this helps towards identifying a solution and issuing a definitive fix.

Craig

Hi, I've recently upgraded 10 users from Vault 7 to Vault 10. The upgrade appeared to go smoothly, but we're having issues with clients hanging when accessing our repository. The symptoms are the same as the other threads on this topic, but I've tried the remedial and troubleshooting suggestions in ...

Hi Beth,

I've just re-read this thread and I realised I stated a date of the 20th MAY, when I should have said APRIL.

Hi, I've seen these same kind of issues with other applications on my Surface Pro 3. It's do with how the application handles high DPI screens. It's great that Sourcegear have logged it as a bug, but there is a work around that I use for Photoshop that might apply... It involves creating a manifest ...

Hi Beth, Apologies it's taken me a few days to get back to you. I've checked the Application Pools; All the Vault -related ones had recycling turned off. I've turned it off also for the other Application Pools, although the only site running on this IIS server is Vault. I've also checked the Applica...

Hi Beth, Thanks for the quick response, it's very much appreciated. I've upgraded our server to 7.2.1 now, I'd put it off as I wasn't sure if it would be an in-place upgrade... happily it was very straightforward! I've advised my team to all make sure they are running the 7.2.1 client too. I've emai...

Hi, We've been using Vault Std. for many, many years, having moved from Visual Sourcesafe via SourceOffSite. In recent months we've had real issues with the Vault client failing to perform any actions - get latest, check in, check out etc. While on site with clients recently, myself and a few of my ...

Hi, I've having an issue with SOS 5.0.1 when starting the SOS client. On starting the client, it attempts to log in automatically to our server, but fails with the message "The server was unable to connect to the SourceSafe database. Check your server's log file for additional information."...