SourceGear Support

Hello - We are unable to reach our Vault Service from the windows client. We have Vault Pro 7.1.0 (32028). We get the following message when attempting to login: Server was unable to process request. --> Index was outside the bounds of the array. This happens from every windows client. We can browse...

Okay, thanks again.

I am sorry, I have yet one more question related to our upgrade plans. Our current Vault Server is Server 2003 R2. .NET 4.5 is not supported on this server based on Microsoft's site. In order to upgrade to 7.1 does the server absolutely have be at framework 4.5 and IIS 7? We have a new server to be ...

Thanks, again.

One more question. In looking at the license key document, we apparently purchased 7.1 Professional, 3 upgrade licenses and 1 new license. What issues will we have upgrading from 5.01 Vault Standard to 7.1 Professional and what path do we have to take? If it matters the licenses were purchased from ...

Thanks

I checked this page, http://<your Vault server>/vaultservice/index.html, as suggested and it says nothing about Standard or Professional on it. I assume this means we have Standard.

Hello - We just recently purchased Vault 7.1 and need to plan the upgrade. In looking at your site, you recommend we download and install past versions to incrementally upgrade. Our current version is 5.0.1.18729. I have a couple of questions. 1 - How do I know if we have Standard vs Professional to...