SourceGear Support

We are using 3.0. There was nothing in the logs to indicate a problem. What I did notice was that in the database we still the repository and the userrepository table shows that my userid has access to it. However, when I run the spgetrepositories stored procedure passing in my userid, I get no resu...

Today when our developers tried logging into Vauilt it gives the message "You do not have access to this repository." When I go into the admin tool, the repository that we use is not even listed. However, when I look in the sgvault database, the tblrepositories table has our repository lis...

When I add this project to my solution from vault through Visual Studio .NET 2003 I get the message attached to this post saying "The project 'LT3' is under source control. An error occurred registering this project with source control. It is recommended that you do not make any changes to this...

I dont store working folder data inside working folders and I have never performed recursive find-and-replace-in-files operation. I am not sure what non-default EOL styles are so I doubt that I have changed that...

I used the diagnostic tool and found that my baseline was corrupted. Once I deleted all _sgbak folders etc.. and re-opened vault everything worked fine. However, in a few days I do a get latest from label and have the same problem. What causes my baseline to continually get corrupted?

Occasionaly when I check in a file to vault and then create a label for that folder, the latest version of the file does not get included in the label. The version that was checked in is version 13 but the version that was labeled was 12. What causes this to happen? I tried to attach an image as an ...

When a piece of code is ready to be deployed we create a label. Lately, when I go to get the latest version of the code from a label created, I get an error saying "Get Latest Version failed for some files. See the messages window for details." The messages window says: "Local file up...

A few of our developers have reported the following issues regarding Visual Studio .NET IDE integration and Vault: 1) Get Latest Version from visual studio doesn’t actually get a latest version. 2) Check-in doesn’t actually checks in the file if vault server stops responding in between. After connec...

What email address should I send the log file to? Also, where is the log file located?

Thanks

I have tried changing the settings in the vault.config file and the results have not been any better. Here is an excerpt of an email I received from our developers in India: "I apologize for constantly pestering you with vault issues, but most of the guys(dev) here are quite frustrated with the...

This issue usually occurs during the time when we have an overlap between our developers and the developers in India. More often than not tthe developers in India are the ones who get the error but occasionaly we do as well. There will be times when one of them can log in fine but the other gets the...

We have been getting this error fairly often ever since we switched to Vault 2.0.1. The only way I have been able to get rid of it is to reboot the Vault server. What could be causing this?

Please see attachment....

I have a batch file that accepts a labelname and then gets the label to a folder on my machine. We just upgraded to 2.0.1 and I am trying to use the GETLABEL command and cant seem to get the syntax correct. Here is what I am using: vault -user admin -password ****** -host ****** -repository FirstMag...

1) I ran the query for the number of files checked out and got 105. Is this a lot? 2) We do run regular maintenance on the sgvault database 3) I disabled folder security but we havent noticed much of a difference yet... 4) I ran this query and the number that came back was 9. Should I kill these? 5)...

We recently upgraded to version 2.0.1 of Vault hoping that it would be much faster. However, that has not been the case. It consistently takes about 3-4 minutes for our developers to check out and check in files. Recently it took 5 minutes to undo check-out on a file that was not even mofified. We m...