No internet connection?

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ihanna
Posts: 1
Joined: Thu May 31, 2012 12:21 am

No internet connection?

Post by ihanna » Thu May 31, 2012 12:25 am

Good day guys! I've been using SourceGear for a very long long time now but I've been facing some problems too. Whenever I try to use it it says, Unable to Connect to Server! I am getting really really frustrated. I am a 100% sure that I am connected in internet. Do you have any help guys? Are there any websites that could help me? I used all the troubleshooting tips that is posted here but no improvement yet. Please help me. I really really need this by tomorrow :(
Last edited by ihanna on Wed Jul 11, 2012 6:35 pm, edited 1 time in total.
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lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: No internet connection?

Post by lbauer » Thu May 31, 2012 8:07 am

Sounds like this is a new problem. Has something changed on the server side?

Are you connecting remotely to the Vault Server?

Can other users connect?

It might be helpful for us to take a look at the Vault Server log. It's called sgvault.log and is in %windir%\temp\sgvault on the server machine. Send the log zipped up to support at sourcegear.com, Attn: Linda. Please include a link to this forum post.
Linda Bauer
SourceGear
Technical Support Manager

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