v7.2.1: Importing error

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kha
Posts: 221
Joined: Fri Sep 12, 2008 8:25 am

v7.2.1: Importing error

Post by kha » Thu Apr 23, 2015 9:32 am

I used import/export tool to exported a folder from a repository. Imported it to different repository.
I kept getting this error:
An exception occurred while importing a transaction for (TxID: 6569 on 2/23/12 2:24pm by <username>[11]). The import cannot continue.
I also tried to do the export again without checking to include deleted items. Importing still gives me the same error.

What step should I take to troubleshoot this problem (if not resolve)?

Thanks!

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
Contact:

Re: v7.2.1: Importing error

Post by Beth » Thu Apr 23, 2015 1:09 pm

First, run a Show History on $ in the repository, but in the Actions tab, only select Obliterate. If you get any obliterates, it's very likely Export/Import will not work for you.

If you don't see any obliterates there, then could you send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread?
Beth Kieler
SourceGear Technical Support

kha
Posts: 221
Joined: Fri Sep 12, 2008 8:25 am

Re: v7.2.1: Importing error

Post by kha » Thu Apr 23, 2015 1:15 pm

Nothing shows up for the obliterate history check

Emailed Beth.

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
Contact:

Re: v7.2.1: Importing error

Post by Beth » Thu Apr 23, 2015 2:26 pm

Email received.

HS: 235006
Beth Kieler
SourceGear Technical Support

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