VaultSite.Master file does not exist

[dbeitz]

I've just tried to access the Vault Service page for the first time in several months. When I try to load the Vault Service Page on the web server where Vault is installed, I get the following error:

-- Server Error in '/VaultService' Application
-- Parser Error Message: The file '/VaultService/VaultSite.Master' does not exist
-- Source Error : Line 1 of /VaultService/VaultWeb/Login.aspx
-- Line 1: <%@ Page Language="C#" AutoEventWireup="true" MasterPageFile="~/VaultSite.Master" CodeBehind="Login.aspx.cs" Inherits="VaultService.VaultWeb.Login" Title="Login"%>
-- Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.1016

When I check the c:\Inetpub\wwroot\VaultService folder, sure enough, there is no file named VaultSite.Master.

Is this file supposed to exist? Assuming yes, is there a way to fix this without losing everything in my repository? My first guess would be to re-install Vault, but I wasn't sure if I could do that without overwriting the repository.

Thank you!
Dale Beitz
dbeitz@mha.org

[lbauer]

Yes, that file should be there.

What version of Vault Server are you using?

I might be able to send you a copy of that file.

Or, you could try a repair or uninstall/reinstall of Vault Server. All your data is in the Vault SQL Server databases, so back them up first. When prompted during the uninstall or reinstall, choose to keep the databases.

[dbeitz]

Right now we're using Version 6.0.1 (598). If you could send a copy of the master file, that would be great! Otherwise I will have to repair/reinstall Vault and hope that fixes the issue.
Thank you!
Dale

[lbauer]

I sent you the file via Support email.

[dbeitz]

Thank you! I'm not sure if I'll get to it today, but I will try it out in the next couple of business days.
Thanks again!
Dale

[dbeitz]

I did get to it today, copying the Master file into the web folder got everything working. Thank you very much!

[lbauer]

You're welcome.