Server closed connection

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nalenb
Posts: 59
Joined: Tue Aug 03, 2004 1:28 pm

Server closed connection

Post by nalenb » Tue Jun 14, 2005 8:41 am

4.1

What causes "Server closed connection" to occur other than the server going down, etc.? I typically stay connected through the client all day and maybe perform an operation or two per hour. However, it seems like I get the message a couple of times per day. This morning I started SoS and about an hour later got the message (no operations in the meantime). Is there a timeout setting somewhere?

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Post by lbauer » Tue Jun 14, 2005 9:04 am

The SOS server itself does not close connections, but there may be a firewall or other device that is closing the connection after a period of time.
Linda Bauer
SourceGear
Technical Support Manager

nalenb
Posts: 59
Joined: Tue Aug 03, 2004 1:28 pm

Post by nalenb » Tue Jun 14, 2005 9:23 am

Everything's inside the firewall, but the database is on a Novell drive, so maybe that's the issue.

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Post by lbauer » Tue Jun 14, 2005 10:12 am

There's an option for a keep-alive signal in the GUI client, under Tools->Options->General. You can see if that makes a difference.
Linda Bauer
SourceGear
Technical Support Manager

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