Search found 38 matches

by nmcalpin
Wed Nov 18, 2009 3:44 pm
Forum: Support (Vault)
Topic: error renaming folder
Replies: 1
Views: 796

error renaming folder

we get the following error in the vault server log when renaming a folder. please advise. Vault 3.5.2 ----11/18/2009 1:27:48 PM ssalter--LYSANDER(192.168.10.156)--SSL Disabled System.Data.SqlClient.SqlException: Violation of PRIMARY KEY constraint 'PK__#07ADA8E7__08A1CD20'. Cannot insert duplicate k...
by nmcalpin
Wed Mar 04, 2009 9:39 am
Forum: Support (Vault)
Topic: improving performance of spQueryHistory
Replies: 13
Views: 2918

Re: improving performance of spQueryHistory

That's great for a future release, but unfortunately it doesn't help us in our current situation. Can the developers please comment on what this SP does - I realize the source is protected, but perhaps they could at least tell us what tables/fields are involved so I can determine if I can add some i...
by nmcalpin
Mon Feb 23, 2009 9:33 pm
Forum: Support (Vault)
Topic: improving performance of spQueryHistory
Replies: 13
Views: 2918

Re: improving performance of spQueryHistory

I already understand that this is a timeout issue (see my first post); so I understand that increasing the timeout value would prevent the error. What I'm asking is if there is anything we can do to improve the overall time it takes for this stored procedure to run? I can't analyze the SP myself to ...
by nmcalpin
Fri Feb 20, 2009 1:57 pm
Forum: Support (Vault)
Topic: improving performance of spQueryHistory
Replies: 13
Views: 2918

improving performance of spQueryHistory

Doing a history on a particular branch in our vault DB is taking about six minutes (it actually results in a vault error of "A database error has occurred (FailDbFault)") but reviewing the logs shows it to merely be a timeout, and a sql profiler run reveals the real issue: This SP call: dbo.spqueryh...
by nmcalpin
Wed Dec 03, 2008 3:50 pm
Forum: Support (Vault)
Topic: pinning a file is pinning other shares of the same file
Replies: 3
Views: 1070

Re: pinning a file is pinning other shares of the same file

We have determined what has happened. both $\foo and $\bar are actually shares of $\qux. our developers extensively pin files and folders directly and this has worked well. The pin status of any (file or folder) has never affected the pin status of any other (file or folder). however, we recently st...
by nmcalpin
Tue Dec 02, 2008 10:16 am
Forum: Support (Vault)
Topic: pinning a file is pinning other shares of the same file
Replies: 3
Views: 1070

pinning a file is pinning other shares of the same file

vault 3.5.2 client and server we use pinning extensively and today have ran into an odd issue. We have a file, lets call it baz.dll. baz.dll is shared to many folders, perhaps 30-40 or so. today, we ran into an issue wherein pinning baz.dll in $\foo affected the pin status of the file in $\bar (also...
by nmcalpin
Thu Sep 11, 2008 9:01 am
Forum: Support (Vault)
Topic: when GLVing: System.UnauthorizedAccessException
Replies: 1
Views: 958

when GLVing: System.UnauthorizedAccessException

We are using Vault 3.5.2. Recently, we've been having increased occurrences of this error: $/Dn/Nbt/Nbt/NbtConfig/bin/Debug/NbtConfig.XML failed: System.UnauthorizedAccessException: Access to the path "D:\Vault\Dn\Nbt\Nbt\NbtConfig\bin\Debug\NbtConfig.XML" is denied. It happens for other file types ...
by nmcalpin
Wed Aug 22, 2007 11:06 pm
Forum: Gold Support (Vault) -- Read-only
Topic: question, post-restore operations
Replies: 1
Views: 3007

question, post-restore operations

Vault 3.52 our database server failed mid-day. we restored to a new server from the previous nights backup. Everything appears to be working OK. What, if anything, do I need to have my client users do to their local systems? do they need to clear any client cache or anything, given that they may hav...
by nmcalpin
Sun Apr 01, 2007 10:29 pm
Forum: Gold Support (Vault) -- Read-only
Topic: slow vault performance / transfer speed remote workstation
Replies: 3
Views: 2745

and to respond to your questions: the bandwidth for these remote users between the server and clients is approximately 10x the bandwidth that vault appears to actually make use of for the remote users. (they have a partial T1 capable of transferring at 100kB/s when used for other regular (FTP) file ...
by nmcalpin
Sun Apr 01, 2007 10:18 pm
Forum: Gold Support (Vault) -- Read-only
Topic: slow vault performance / transfer speed remote workstation
Replies: 3
Views: 2745

I aplogize for the lack of clarity. I didn't post the entire message I meant to post. the entire message should have been as follows: we have a similiar problem, details follow; is there any solution? Server: dual xeon 2.8ghz, 2gb ram, sql 2000 sp3, windows server 2000, vault 3.5.1.4786 database 985...
by nmcalpin
Sat Mar 31, 2007 10:58 pm
Forum: Gold Support (Vault) -- Read-only
Topic: slow vault performance / transfer speed remote workstation
Replies: 3
Views: 2745

slow vault performance / transfer speed remote workstation

Rep ID: 1 Base: 35681 Target: -1 7:05:29 AM GetRepositoryStructure returned: Success 7:05:32 AM Getting list of checkout changes. 7:05:32 AM GetCheckOutListChanges returned: Success 7:05:39 AM Beginning file download 7:05:39 AM BeginDownloadFiles returned: Success 7:06:35 AM VaultFileDownload starti...
by nmcalpin
Sat Mar 31, 2007 10:57 pm
Forum: Gold Support (Vault) -- Read-only
Topic: Performance problems with 3.1.2.
Replies: 3
Views: 2930

reposting to a new thread due to lack of response
by nmcalpin
Wed Mar 28, 2007 4:48 pm
Forum: Gold Support (Vault) -- Read-only
Topic: Performance problems with 3.1.2.
Replies: 3
Views: 2930

we have a similiar problem, details follow; is there any solution? Server: dual xeon 2.8ghz, 2gb ram, sql 2000 sp3, windows server 2000, vault 3.5.1.4786 database 9857mb, 4686mb available 34794 files, 2578 folders in this repository Internal users do not have any issues. a GLV that only takes me a m...
by nmcalpin
Wed Dec 27, 2006 3:24 pm
Forum: Gold Support (Vault) -- Read-only
Topic: 2100 FailExistingDownload
Replies: 6
Views: 174032

2100 FailExistingDownload

conversation with one of our developers today: developer: An exception was encountered during the get latest operation. Exception: 2100 : FailExistingDownload Nick: did you retry it? developer: yep, happened again developer: when I GLV <project X> Nick: be specific what you are GLV'ing so that I can...
by nmcalpin
Fri Dec 22, 2006 7:09 pm
Forum: Gold Support (Vault) -- Read-only
Topic: merge tool suggestion / feature request
Replies: 3
Views: 2682

unfortunately there is no way to tell what's happened with the file because the changes were lost. It works something like this: what we agree on: Developer A makes changes to the file. Simultaneously, Developer B makes other changes and commits those changes. Developer A then tries to commit his/he...