Search found 511 matches

by Tonya
Fri Nov 08, 2019 8:25 am
Forum: Support (Vault Professional)
Topic: Connection error message in output window
Replies: 3
Views: 66

Re: Connection error message in output window

Glad to hear. Thank you for the update.

Tonya
by Tonya
Thu Nov 07, 2019 11:41 am
Forum: Support (Vault Professional)
Topic: Connection error message in output window
Replies: 3
Views: 66

Re: Connection error message in output window

Hello,

I have copied below a KB article in regards to configuring your Vault plugins:

viewtopic.php?t=21347

Specifically for your situation look for the Vault Plugin Configuration Manager section.

Please let me know if this doesn't help.

Thanks,

Tonya
by Tonya
Thu Oct 31, 2019 12:16 pm
Forum: Support (DiffMerge)
Topic: Apply BOTH versions of a change?
Replies: 1
Views: 67

Re: Apply BOTH versions of a change?

Hello,

We have looked into your inquiry to see if we could provide you with an alternative. We have reproduced what you are describing and will log this as a work item to be considered in an upcoming release.

Thank you for providing us with feedback.

Tonya
by Tonya
Tue Oct 29, 2019 8:00 am
Forum: Support (Vault Professional)
Topic: Letter case in copied labels
Replies: 1
Views: 116

Re: Letter case in copied labels

I have logged this as a bug in our database.

Thank you for the feedback.

Tonya
by Tonya
Fri Oct 25, 2019 7:39 am
Forum: Support (Vault Professional)
Topic: http: Error 503 on Vault Pro 10
Replies: 3
Views: 160

Re: http: Error 503 on Vault Pro 10

Did you check the Vault Server's Application Event Viewer for any errors? Have you tried restarting the Vault Server? Could you send please send us your Vault server log found on the Vault server at %windir%\temp\sgvault\sgvault.log and your latest IIS log in C:\inetpub\logs? You can email them to s...
by Tonya
Thu Oct 24, 2019 1:11 pm
Forum: Support (Vault Professional)
Topic: http: Error 503 on Vault Pro 10
Replies: 3
Views: 160

Re: http: Error 503 on Vault Pro 10

Hello,

At what point are you receiving the Service Unavailable error? Are you attempting to connect to the Vault Server using a URL? If so, what is the URL you are attempting to use?

I would also suggest checking your Vault Server's Application Event Viewer for any errors.

Thanks,

Tonya
by Tonya
Wed Oct 23, 2019 8:22 am
Forum: Support (Vault)
Topic: Vault server running under a gMSA (Group Managed Service Account)
Replies: 1
Views: 317

Re: Vault server running under a gMSA (Group Managed Service Account)

Hello,

It depends. Do you plan on using your Vault Server in IIS running on a server farm, or on systems behind Network Load Balancer?

Thanks,

Tonya
by Tonya
Mon Oct 21, 2019 10:22 am
Forum: Support (Vault Professional)
Topic: 10.0.2 Install Error
Replies: 1
Views: 187

Re: 10.0.2 Install Error

Hello, My first suggestion is to try running the installer as administrator. If that doesn't help, we have had others users resolve the issue with the following steps: 1. RUN CMD as Administrator. This is absolutely necessary, without this step it will not work. 2. Delete this registry key: HKCU\SOF...
by Tonya
Mon Oct 21, 2019 8:07 am
Forum: Support (Vault Professional)
Topic: Jetbrains Rider integration
Replies: 1
Views: 191

Re: Jetbrains Rider integration

Hello,

As of right now, there is no integration available with Vault and JetBrain's Rider IDE. I will log this as a feature request to be considered in a future release.

Thanks,

Tonya
by Tonya
Thu Oct 17, 2019 9:48 am
Forum: Support (DiffMerge)
Topic: Can DiffMerge ignore symbolic links?
Replies: 1
Views: 402

Re: Can DiffMerge ignore symbolic links?

Hi Dave, Thank you for all the details you provided us with. Is there some way to have DiffMerge recognize these as being the same file even though one is symlinked and the other isn't? Unfortunately, no. This option is not supported but I will log it as a feature request to be considered in a futur...
by Tonya
Wed Oct 09, 2019 9:29 am
Forum: Support (Vault)
Topic: Vault Client doesn't recognise typescript files for merging properly.
Replies: 6
Views: 591

Re: Vault Client doesn't recognise typescript files for merging properly.

I did some research and it appears that some .ts files are binary (Video stream format used for storing video on a DVD) and some are text (A TS file is a text file that contains TypeScript code). If are you are using TypeScript code, then the files are likely text files. You may just need to add .ts...
by Tonya
Fri Oct 04, 2019 8:36 am
Forum: Support (Vault Professional)
Topic: Remove incorrect checkin from Item Tracking
Replies: 1
Views: 450

Re: Remove incorrect checkin from Item Tracking

Hello,

There's no way to disassociate the work item from the checkin once it's been committed. But we do have a SQL Server query we can provide you with to manually remove the association.

Please email us at support@sourcegear.com and we will provide you with the query.

Thanks,

Tonya
by Tonya
Thu Oct 03, 2019 9:55 am
Forum: Support (Vault)
Topic: Vault Client doesn't recognise typescript files for merging properly.
Replies: 6
Views: 591

Re: Vault Client doesn't recognise typescript files for merging properly.

Hello,

Are .ts file type binary files? If so, Vault will detect this and they can't be properly merged.

Thanks,

Tonya
by Tonya
Mon Sep 30, 2019 3:45 pm
Forum: Support (Vault)
Topic: Update bugs dialog appears for SCC integrate application
Replies: 4
Views: 231

Re: Update bugs dialog appears for SCC integrate application

Hello again,

We are interested in assisting you with this issue but have not yet received an email. Did you email support@sourcegear.com?

Thanks,

Tonya