Search found 528 matches

by Tonya
Tue Jan 21, 2020 8:53 am
Forum: Support (Vault Professional)
Topic: Work item email notifications
Replies: 1
Views: 14

Re: Work item email notifications

Hi Brett,

Thank you for the feedback. I have added your request to our database to be considered for upcoming releases.

Tonya
by Tonya
Fri Jan 17, 2020 9:04 am
Forum: Support (Vault Professional)
Topic: GUI Problem with HighDPI Resolution
Replies: 3
Views: 52

Re: GUI Problem with HighDPI Resolution

Hello again,

Can you please provide us with a screenshot of this specific dialog?

Thanks,

Tonya
by Tonya
Thu Jan 16, 2020 11:00 am
Forum: Support (Vault Professional)
Topic: GUI Problem with HighDPI Resolution
Replies: 3
Views: 52

Re: GUI Problem with HighDPI Resolution

Hi Thomas,

We have addressed a few of the DPI resolutions already (including the example you provided us with below). We'd like more screenshots in regards to the rest of the dialogs that have this issue. Can you please email them to support@sourcegear.com?

Thanks,

Tonya
by Tonya
Thu Jan 16, 2020 9:43 am
Forum: Support (Vault Professional)
Topic: Admin transfer
Replies: 2
Views: 33

Re: Admin transfer

Hello, You can access the Vault Admin Tool using the link below: http://VaultServerName/VaultService/VaultWeb/Login.aspx Replace VaultServerName with the name of your Vault Server. Or you can access it on the Vault Server machine by using localhost instead of the server name. It is also available fr...
by Tonya
Tue Jan 14, 2020 7:43 am
Forum: Support (Vault)
Topic: Can't send Test Email from Server Settings to Office 365
Replies: 11
Views: 3396

Re: Can't send Test Email from Server Settings to Office 365

Hi Andy,

Not yet. We are currently working on a new release, so it's possible it will be included. At the moment, it's not clear what bugs/feature requests will be addressed yet.

Thank you for checking back in.

Tonya
by Tonya
Thu Jan 09, 2020 1:42 pm
Forum: Support (Vault)
Topic: Upload Error- file upload did not return an error header
Replies: 5
Views: 1136

Re: Upload Error- file upload did not return an error header

We are glad to hear your problem is resolved! And thank you for posting the resolution.

Tonya
by Tonya
Wed Jan 08, 2020 8:47 am
Forum: Support (Vault)
Topic: Upload Error- file upload did not return an error header
Replies: 5
Views: 1136

Re: Upload Error- file upload did not return an error header

Hello,

Thank you for the details. Can you please email us your Vault Server log? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine.

Please email the log to support@sourcegear.com and refer to this forum post.

Thanks,

Tonya
by Tonya
Tue Dec 31, 2019 9:44 am
Forum: Support (Vault)
Topic: Splitting Database, moving folders between repositories?
Replies: 1
Views: 62

Re: Splitting Database, moving folders between repositories?

Hello, The Vault Folder Export Tool will allow you to export folders from one Vault repository to another. You can also import folders into an entirely different Vault database. Something you should take into consideration, when you create a new Vault Repository it does not create a new Vault databa...
by Tonya
Mon Dec 16, 2019 11:28 am
Forum: Support (Vault)
Topic: Instructions for moving Vault Server
Replies: 1
Views: 143

Re: Instructions for moving Vault Server

Hi Bill, I have copied below the Vault 10 Upgrade guide: https://support.sourcegear.com/viewtopic.php?f=13&t=11648& Since you will not be moving the Vault database and SQL Server and only the Vault Server, you can install the latest version of Vault server and choose the option to keep and reuse the...
by Tonya
Thu Dec 12, 2019 3:26 pm
Forum: Vault Standard CPC (Cross Platform Client)
Topic: Project browser and file list are gone
Replies: 1
Views: 79

Re: Project browser and file list are gone

Resolved customer's issue offline. Needed to restore his defaults for the Vault CPC. Did so by deleting the following folder:

~/Library/SourceGear/Vault_1/com.sourcegear.vault.guiclient/vault-cpc-settings

And restarting the Vault CPC. This applies to a Mac OS X environment only.

Tonya
by Tonya
Wed Dec 11, 2019 2:39 pm
Forum: Support (Vault Professional)
Topic: Cannot save new setup & deployment project
Replies: 1
Views: 128

Re: Cannot save new setup & deployment project

Hello,

Can you please email a test project to our technical support team so we can try to reduplicate the problem? Please email support@sourcegear.com and refer to this forum post when responding.

Thanks,

Tonya
by Tonya
Wed Nov 27, 2019 8:15 am
Forum: Support (SourceOffSite)
Topic: Unable to download project tree...
Replies: 5
Views: 186

Re: Unable to download project tree...

Thank you for sharing the resolution.

Tonya
by Tonya
Mon Nov 25, 2019 4:06 pm
Forum: Support (SourceOffSite)
Topic: Unable to download project tree...
Replies: 5
Views: 186

Re: Unable to download project tree...

Hello, We have a few questions we'd like to ask in order to troubleshoot the issue. 1) Can other SOS user's connect without experiencing this issue? 2) Can you please find out of anything has changed on your network? 3) Have you tried restarting the SOS server? If the problem continues, please send ...
by Tonya
Mon Nov 25, 2019 8:49 am
Forum: Support (Vault)
Topic: SourceGear/VSS handoff question
Replies: 3
Views: 117

Re: SourceGear/VSS handoff question

Hello again,

Yes, unfortunately, this is more of a Microsoft question. Sorry that I could not be more helpful.

Tonya
by Tonya
Fri Nov 22, 2019 4:08 pm
Forum: Support (Vault)
Topic: SourceGear/VSS handoff question
Replies: 3
Views: 117

Re: SourceGear/VSS handoff question

Hello, Before moving forward, I think it would be best to figure out which VSS import you'd like to utilize. Not sure if you've already seen this but we have a VSS to Vault migration guide available on our website: http://sourcegear.com/vault/documentation/VSStoVaultPathwayGuide.pdf We also have a K...