Search found 652 matches

by Tonya
Thu Oct 01, 2020 3:55 pm
Forum: Support (Vault)
Topic: CLI vault.exe Turn Off Proxy
Replies: 3
Views: 180

Re: CLI vault.exe Turn Off Proxy

Hi Eric, Thank you for following up with the requested information. After some investigating, we realized that the CLC doesn't use the GUI Settings and there is currently not an argument available to turn it off. The default is for the CLC to use whatever is defined for the system. We have logged a ...
by Tonya
Wed Sep 30, 2020 2:25 pm
Forum: Support (Vault)
Topic: CLI vault.exe Turn Off Proxy
Replies: 3
Views: 180

Re: CLI vault.exe Turn Off Proxy

Hi Eric,

Can you please provide us with the exact setting under the GUI Client's options -> Network Settings, proxy section?

Thanks,

Tonya
by Tonya
Mon Sep 21, 2020 6:58 am
Forum: Support (Vault)
Topic: VaultService: Service is unavailable (error 503)
Replies: 6
Views: 272

Re: VaultService: Service is unavailable (error 503)

Hello again,

Glad to hear you were able to resolve the problem. Thank you for the update and posting the resolution.

Tonya
by Tonya
Fri Sep 18, 2020 9:03 am
Forum: Support (Vault)
Topic: VaultService: Service is unavailable (error 503)
Replies: 6
Views: 272

Re: VaultService: Service is unavailable (error 503)

Please email your Vault Server log to support@sourcegear.com. The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine.

Thanks,

Tonya
by Tonya
Fri Sep 18, 2020 8:45 am
Forum: Support (Vault)
Topic: VaultService: Service is unavailable (error 503)
Replies: 6
Views: 272

Re: VaultService: Service is unavailable (error 503)

Hi Peter, Do you have the AppPools set to automatically recycle based on any events? If so, this can cause the IIS service to go down. If this doesn't help, please try the following and let us know the outcome: In a web browser, load the page http://VAULTSERVER/VaultService/, where VAULTSERVER is th...
by Tonya
Thu Aug 27, 2020 7:48 am
Forum: Support (Vault)
Topic: Transaction Exception (check-in): Response is not well-formed XML.
Replies: 4
Views: 759

Re: Transaction Exception (check-in): Response is not well-formed XML.

Hello again,

Please send your server log to support@sourcegear.com and refer to this forum post.

Thanks,

Tonya
by Tonya
Wed Aug 26, 2020 10:25 am
Forum: Support (Vault)
Topic: file upload error after move/upgrade to new server
Replies: 5
Views: 2031

Re: file upload error after move/upgrade to new server

Thank you for posting the outcome. Glad to hear that the problem is resolved.

Tonya
by Tonya
Wed Aug 26, 2020 8:01 am
Forum: Support (Vault)
Topic: Transaction Exception (check-in): Response is not well-formed XML.
Replies: 4
Views: 759

Re: Transaction Exception (check-in): Response is not well-formed XML.

Hello, Can you please post your Vault Server log? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine. This will likely give us more information in regards to the error. Have you applied any changes to your network lately? Are the files that won't checkin large files? ...
by Tonya
Fri Aug 21, 2020 3:46 pm
Forum: Support (Vault)
Topic: file upload error after move/upgrade to new server
Replies: 5
Views: 2031

Re: file upload error after move/upgrade to new server

Hello again, Can you please email your Vault Server log to support@sourcegear.com? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine. It could possibly be a permission issue. We had another user that was experiencing the same error as yours due to a missing "temp" di...
by Tonya
Fri Aug 21, 2020 1:43 pm
Forum: Support (Vault)
Topic: file upload error after move/upgrade to new server
Replies: 5
Views: 2031

Re: file upload error after move/upgrade to new server

Hello, Can you please provide me with the steps that you took to transition from Vault Pro to Vault Standard? If you were upgrading and moving your Vault Server, there are multiple steps involved. In order to transition from Vault Pro to Standard, you will be required todrop the sgdragnet database b...
by Tonya
Thu Aug 20, 2020 7:32 am
Forum: Support (Vault Professional)
Topic: VaultPro loses its configuration settings
Replies: 9
Views: 2109

Re: VaultPro loses its configuration settings

Hello again,

Can you please email us using support@sourcegear.com? We have a SQL query we'd like for you to run and would prefer to take this offline.

Thanks,

Tonya
by Tonya
Mon Aug 17, 2020 2:12 pm
Forum: Support (Vault Professional)
Topic: VaultPro loses its configuration settings
Replies: 9
Views: 2109

Re: VaultPro loses its configuration settings

Hello, Can you think of anything new that was applied to your network when the issue started to occur? Any new Windows updates? Are the machines desktops or VM's? Exactly what options are not being saved? The problem only seems to occur when the machine has been idle for some time? What if the user ...
by Tonya
Thu Aug 13, 2020 10:12 am
Forum: Support (Vault)
Topic: Cannot connect to server over TLS 1.2 with MSSCCI-API
Replies: 12
Views: 1660

Re: Cannot connect to server over TLS 1.2 with MSSCCI-API

The MSSCCI client original design and purpose was to work with dev tools like Visual Basic 6, Visual C/C++ Dev Studio, and Visual Studio 2003.NET (it has roots in .NET 2.0). Until recently, we had not heard of others integrating the Classic client with things like MS Access or Ivercy. We do have pla...
by Tonya
Thu Aug 13, 2020 9:25 am
Forum: Support (Vault)
Topic: Cannot connect to server over TLS 1.2 with MSSCCI-API
Replies: 12
Views: 1660

Re: Cannot connect to server over TLS 1.2 with MSSCCI-API

Hello again,

We are currently working on Vault 11 and this option will be considered. Unfortunately, I don't have a release date yet that I can confirm.

Tonya
by Tonya
Thu Aug 13, 2020 9:00 am
Forum: Support (Vault)
Topic: Cannot connect to server over TLS 1.2 with MSSCCI-API
Replies: 12
Views: 1660

Re: Cannot connect to server over TLS 1.2 with MSSCCI-API

Hello again,

Unfortunately, the MSSCCI client is designed for .NET 2.0 will only run TLS 1.0. TLS 1.2 is not yet supported. I will get this logged as a request to be considered in an upcoming release.

Tonya