SourceGear Support

Hello,

Sorry to hear that you are experiencing a couple of issues with Vault 11.

Do you know how the sgbak folder was invoked to be checked in by VS? My suggestion is to indicate that the folder be excluded.

The second issue has me a bit perplexed. Could you please email support@sourcegear.com ...

Hello,

Thank you for reaching out! We don't have an official build yet available for VS 2026 but we are currently working on one and should be available very soon. This will most likely be available in a minor release for Vault 11. We will update our website once we officially support this version ...

Hi Tara,

The issue existed before Vault 11 but were not really sure the exact release it become a problem. There is no way of automatically keeping track of the issue other than reaching out to us. If the fix gets included in a release, it will also be listed in the release notes. As of right now ...

Hello,

Vault 11 currently does not support VS 2026 Insiders edition. We are aware of the 2026 release and will provide support for it in an upcoming release.

Tonya

Update:

This issue has been logged under item #20216 (in case you want to check on the status in the future). We will consider this to be resolved in an upcoming release.

Tonya

This is likely an IIS related issue. When you setup / configured the IIS server for the Vault Server, did you add the "Application Server" feature as well as the HTTP static content to the role?

Below are the roles that need to be checked:

Web Server (IIS) \ Web Server \ Common HTTP Features ...

Hello again,

You will need to either try to perform the install with the "sa" account or increase the rights of the user for the Windows Authentication so that they have full admin rights.

You could also try running the installer as admin from a command prompt.

Run a command-prompt as ...

Were you connecting to the SQL Server using Windows authentication or SQL authentication?

Did the account you used to connect to the SQL Server have SQL sysadmin rights? The rights need to be at the same level as 'sa'.

Tonya

What is the Folder Export Import Tool?

Vault Folder Export/Import allows you to copy the contents of a Vault folder to a different server or a different repository on the same server.

Folder Export will output the contents and history of a selected Vault folder to a local file on the file system ...

Hello,

I have copied below the Vault upgrade guide:

https://support.sourcegear.com/viewtopic.php?f=13&t=11648&

Please note that if you are upgrading from Vault 7.1 to 11, you will need to upgrade to 7.2.1 and then can upgrade to 11. Windows Server 2019 is supported on Vault 11.

If you would like ...

Hi George,

Unfortunately, I am unfamiliar with Magic XPA and this doesn't appear to be a supported environment. It's possible Vault worked with it in the past but the newer Vault version may have some system requirements that is not available within this IDE (which is where I would probably start ...

Can you please send your Vault Server log to support@sourcegear.com? It doesn't appear to be uploading to the forum. We'd also like to see your web.config file.

Please refer to this forum post when you send your email.

Thanks,

Tonya

Hello again,

There is likely something that isn't quite right in your web.config files. We'd need to do some more investigating and have you send over your Vault Server web.config file to support@sourcegear.com.

Please note that your organization does not have maintenance and in order to continue ...

Hello again,

What version of Vault do you have installed? Have you attempted to run the Vault password encryption tool a second time? Are you still experiencing the issue logging in?

Tonya

What happens when user's attempt to connect to the Vault Server? Do they receive an error? If so, what is the error?

Thanks,

Tonya