Search found 708 matches

by Tonya
Wed Jul 28, 2021 7:22 am
Forum: Vault Standard CPC (Cross Platform Client)
Topic: CPC on Mac OS 11 Beta blank window
Replies: 36
Views: 26646

Re: CPC on Mac OS 11 Beta blank window

Thank you for the update. We are currently looking into supporting the Vault CPC on Mac OS 11 for Vault 11. We will report back to this thread when we have more information available.

Tonya
by Tonya
Fri Jul 23, 2021 1:16 pm
Forum: Support (Vault)
Topic: Bug Report: MSSCCI-API - SccHistory return value
Replies: 1
Views: 677

Re: Bug Report: MSSCCI-API - SccHistory return value

Hi Phil,

We have logged this information and will check into implementing it into Vault 11.

Thanks again for all your input.

Tonya
by Tonya
Thu Jul 22, 2021 8:38 pm
Forum: Support (Vault)
Topic: Server Restart Issue
Replies: 1
Views: 394

Re: Server Restart Issue

Hi Andrew,

You can restart your Vault Server by restarting IIS. When you restart IIS, it will automatically restart the Vault Server.

If you continue to experience an issue or have any more questions, please let us know.

Thanks,

Tonya
by Tonya
Wed Jul 21, 2021 6:41 am
Forum: Support (Vault Professional)
Topic: Date format on web page
Replies: 1
Views: 697

Re: Date format on web page

Hello,

Thank you for your feedback. I have logged all of your suggestions as feature requests to be considered in our upcoming releases. In case you'd like to follow up on them, you can reference #20159 and #20160.

Thanks again,

Tonya
by Tonya
Thu Jun 17, 2021 1:32 pm
Forum: Support (Vault)
Topic: Find In Files Not Finding Existing Text
Replies: 1
Views: 2773

Re: Find In Files Not Finding Existing Text

Hello,

Thank you for the details you provided us with. I have a couple of suggestions/questions.

Can you run Find in Files on a different machine to see if the outcome is the same?

Are any of your folders cloaked?

What version of Vault are you running?

Thanks,

Tonya
by Tonya
Tue Jun 15, 2021 1:12 pm
Forum: Support (DiffMerge)
Topic: Request: swap order of windows in 2-way diff and 3-way merge
Replies: 13
Views: 17112

Re: Request: swap order of windows in 2-way diff and 3-way merge

Hello,

I can confirm this feature request has not yet been implemented. I will add your vote to the work item to be considered in an upcoming release.

Thanks,

Tonya
by Tonya
Thu Jun 10, 2021 2:19 pm
Forum: Support (Vault)
Topic: I can't find my logs.
Replies: 3
Views: 2180

Re: I can't find my logs.

Hello,

I'm assuming that you'll still have access to the installation in the cloud. If not, you will need to obtain the log from someone who does.

Tonya
by Tonya
Thu Jun 10, 2021 10:11 am
Forum: Support (Vault)
Topic: I can't find my logs.
Replies: 3
Views: 2180

Re: I can't find my logs.

Hello,

Perhaps you weren't on the Vault Server machine? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine.

Tonya
by Tonya
Tue May 25, 2021 9:04 am
Forum: Support (DiffMerge)
Topic: How to install DiffMerge properly via a Bash script in Ubuntu Ubuntu 20.04?
Replies: 1
Views: 2855

Re: How to install DiffMerge properly via a Bash script in Ubuntu Ubuntu 20.04?

Hello,

At the moment, we don't have a build available for this version of Ubuntu. We are working on a new release that will support this new version. I don't have a time frame in regards to when it will be released yet.

Thanks,

Tonya
by Tonya
Mon May 24, 2021 7:46 am
Forum: Support (DiffMerge)
Topic: Bug: Down Arrow jumps to top of window
Replies: 1
Views: 2033

Re: Bug: Down Arrow jumps to top of window

Hello,

Thank you for the feedback. I have added another "vote" to this bug to be resolved in a future release.

Tonya
by Tonya
Mon May 24, 2021 7:40 am
Forum: Support (Vault Professional)
Topic: Database Timing Issue
Replies: 2
Views: 4402

Re: Database Timing Issue

Hello, I would need additional information in regards to the issue to help you resolve it. Your Vault Server log would likely be the most helpful. If you'd like for us to investigate this further, please email your Vault server log to support@sourcegear.com and reference this forum post. Thanks, Tonya
by Tonya
Wed May 19, 2021 7:07 am
Forum: Support (Vault Professional)
Topic: Minor annoyance
Replies: 1
Views: 2269

Re: Minor annoyance

Hello,

I have added your request to be considered in our upcoming releases. The related feature request number is 20152.

Thank you for the feedback.

Tonya
by Tonya
Thu May 13, 2021 1:42 pm
Forum: Support (Vault Professional)
Topic: Advance Obliterate Client unable to connect
Replies: 13
Views: 4899

Re: Advance Obliterate Client unable to connect

When you initiate the Obliterate option within the Vault Admin Tool, if you select root ($\) all the files\folders that have been deleted will appear. You will have to manually select each one, then when you're done, select the Obliterate button.

Tonya
by Tonya
Tue May 11, 2021 10:12 am
Forum: Support (Vault Professional)
Topic: Advance Obliterate Client unable to connect
Replies: 13
Views: 4899

Re: Advance Obliterate Client unable to connect

Hello again,

Sorry about my delay. I thought that our dev team may be aware of an option I was not but it sounds like obliterating one by one is the only option. They did however suggest that you might be able to use the obliterate power tool if you changed IIS to allow HTTP.

Thanks,

Tonya
by Tonya
Fri Apr 30, 2021 1:07 pm
Forum: Support (Vault Professional)
Topic: Advance Obliterate Client unable to connect
Replies: 13
Views: 4899

Re: Advance Obliterate Client unable to connect

Let me check with our development team to see if they have any suggestions and I'll get back to you.

Tonya