SourceGear Support

Can you please send your Vault Server log to support@sourcegear.com? It doesn't appear to be uploading to the forum. We'd also like to see your web.config file.

Please refer to this forum post when you send your email.

Thanks,

Tonya

Hello again,

There is likely something that isn't quite right in your web.config files. We'd need to do some more investigating and have you send over your Vault Server web.config file to support@sourcegear.com.

Please note that your organization does not have maintenance and in order to continue ...

Hello again,

What version of Vault do you have installed? Have you attempted to run the Vault password encryption tool a second time? Are you still experiencing the issue logging in?

Tonya

What happens when user's attempt to connect to the Vault Server? Do they receive an error? If so, what is the error?

Thanks,

Tonya

Hello,

TxID's are designed to always be unique.

Tonya

Hello,

Thank you for reporting this issue. I was able to reproduce the problem and I have it logged to be fixed in an upcoming release.

Tonya

Hello again,

Can you please send over a screenshot of the information listed under Help - Technical Support? Please send over the information displayed from your machine and then one from a user who's comments appear successfully. Please email them to support@sourcegear.com.

Can you also try to ...

Hi Tim,

Could you please email the following to support@sourcegear.com?

1) Your entire Vault Server log (%windir%\temp\sgvault\sgvault.log on the server machine).

2) Your web.config file for notifications (C:\inetpub\wwwroot\VaultService\VaultNotifyService\Web.config).

3) Your Notification ...

Hello again,

Yes, my suggestion would be to uninstall the Vault Client and reinstall the client. I would also try clearing your client-side cache file:

Please let me know if this doesn't help.

Tonya

Hi Mike,

Thank you for reaching out. I can confirm this is a bug that has already been reported to us. It does not appear to be related to Vault 11. This issue has been logged under item #20216 (in case you want to check on the status in the future). We will consider this to be resolved in an ...

Hi Joe,

Thank you for reaching out. We have added the Power Toys section to the Vault 11 download page:

https://sourcegear.com/vault/downloads.html

Please let us know if you experience any issues.

Thanks,

Tonya

Hello,

Thank you for reaching out. We have added the Java CLC for Vault 11 to the download page:

https://sourcegear.com/vault/downloads.html

Please let us know if you experience any issues.

Thanks,

Tonya

Hello,

Please uninstall and reinstall the Vault GUI 11.x Client. This should resolve the problem. Let us know if it does not.

Tonya

Hello,

Thank you for reaching out in regards to your concern. It appears that others have already submitted this issue and a request has been entered to be considered and resolved in an upcoming release. Here is the ticket number in case you'd like to follow up with it in the future to find out the ...

Vault 11 was just recently released so perhaps it will make a minor version.

Tonya