Search found 865 matches

by Tonya
Mon Mar 25, 2024 7:08 am
Forum: Support (Vault Professional)
Topic: Shadow Option Missing On Admin Panel
Replies: 3
Views: 99

Re: Shadow Option Missing On Admin Panel

Hello again, Thank you for the confirmation. It sounds like the plugin doesn't exist and needs to be added. I have copied below the Vault Plugin help information that will assist you in setting up the Shadow Folder feature: http://download.sourcegear.com.s3-website.us-east-1.amazonaws.com/Vault/10.1...
by Tonya
Fri Mar 22, 2024 7:25 am
Forum: Support (Vault Professional)
Topic: Shadow Option Missing On Admin Panel
Replies: 3
Views: 99

Re: Shadow Option Missing On Admin Panel

Hello,

Can you please provide us with additional details? Does the Shadow Folder plugin not appear within your Vault Admin Tool under the Vault Plugins section? Or does it exist and its inactive or simply doesn't work?

Thanks,

Tonya
by Tonya
Tue Mar 19, 2024 3:05 pm
Forum: Support (Vault Professional)
Topic: Professional Web Site Error 404
Replies: 1
Views: 82

Re: Professional Web Site Error 404

Hi Andrew, Thank you for reaching out and making us aware of this issue. We will look into getting this resolved. In case you'd like to access the help information immediately, the 404 error is only for the landing page. The help information is still available and functional under "Table of Con...
by Tonya
Tue Mar 19, 2024 7:48 am
Forum: Support (Vault)
Topic: Vault fails to check in files starting with "."
Replies: 1
Views: 106

Re: Vault fails to check in files starting with "."

Hello, Vault supports checking in files with names that begin with a "." so there may be something else going on. Do you want the .log files checked in? I believe those are files within Eclipse that don't necessarily belong in source control. If you'd like for us to troubleshoot this a bit...
by Tonya
Thu Mar 14, 2024 7:29 am
Forum: Support (Vault)
Topic: Error during Checkin
Replies: 9
Views: 636

Re: Error during Checkin

Apologies! I have copied below a new link:

http://download.sourcegear.com.s3-websi ... tfiletypes

Tonya
by Tonya
Tue Mar 12, 2024 3:00 pm
Forum: Support (Vault)
Topic: Error during Checkin
Replies: 9
Views: 636

Re: Error during Checkin

Hello again, Are you wanting to checkin the file "mobileplus-dark - Kopie.css'"? If not, remove the checkin from your pending changeset dialog. Folder Exclusion can be found in the Vault Admin Tool. I have coped below more information on regards to this feature: http://download.sourcegear....
by Tonya
Mon Mar 11, 2024 9:46 am
Forum: Support (Vault)
Topic: Error during Checkin
Replies: 9
Views: 636

Re: Error during Checkin

Hello again,

Can you undo the checkin for the missing file from your Pending Changeset dialog? I would suggest doing the same for the sgbak folder.

Do you know how the sgbak folder was invoked to be checked in by VS? My suggestion is to indicate that the folder be excluded.

Tonya
by Tonya
Mon Mar 04, 2024 2:46 pm
Forum: Support (Vault)
Topic: Error during Checkin
Replies: 9
Views: 636

Re: Error during Checkin

Hello again, When you attempted to create the Vault Server log and checked in the file, did you receive an error? There is nothing logged in your server log file. Can you send us a screenshot of the error you are receiving? Followed by step by step instructions to recreate the problem. Thanks, Tonya
by Tonya
Fri Mar 01, 2024 1:31 pm
Forum: Support (Vault)
Topic: Error during Checkin
Replies: 9
Views: 636

Re: Error during Checkin

Hi Thomas,

Can you please send your Vault Server log to support@sourcegear.com for us to review? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine.

Thanks,

Tonya
by Tonya
Wed Feb 28, 2024 8:31 am
Forum: Support (Vault Professional)
Topic: Renaming Root error with Path1 being null
Replies: 1
Views: 430

Re: Renaming Root error with Path1 being null

Can you please email your Vault Server log to support@sourcegear.com?

Thanks,

Tonya
by Tonya
Tue Feb 20, 2024 8:04 am
Forum: Support (Vault)
Topic: Your serial number is not a valid serial number
Replies: 3
Views: 2152

Re: Your serial number is not a valid serial number

Resolved the issue via email. End user was making a backup of their Vault database using the Vault Client, the backup got disrupted and their database was stuck in single user mode in SQL Server. Once changed to multi user, the problem went away.

Tonya
by Tonya
Wed Jan 31, 2024 7:34 am
Forum: Support (Vault)
Topic: Add Files/Folders Dialog Issue
Replies: 3
Views: 575

Re: Add Files/Folders Dialog Issue

Glad to hear the problem is resolved.

Tonya
by Tonya
Tue Jan 30, 2024 10:08 am
Forum: Support (Vault)
Topic: Add Files/Folders Dialog Issue
Replies: 3
Views: 575

Re: Add Files/Folders Dialog Issue

Hello, Thank you for the screenshot and all the details you provided us with! To troubleshoot this issue a bit more, can you please have the user try the same operation on a different machine logged in as himself with the same credentials? Is it successful? I have a feeling this is probably machine ...
by Tonya
Fri Jan 26, 2024 7:40 am
Forum: Support (Vault Professional)
Topic: Dark mode for 10.x Pro Client? Or increase font size?
Replies: 3
Views: 975

Re: Dark mode for 10.x Pro Client? Or increase font size?

Thank you for posting additional information!

Tonya
by Tonya
Fri Jan 19, 2024 12:58 pm
Forum: Support (Vault Professional)
Topic: Dark mode for 10.x Pro Client? Or increase font size?
Replies: 3
Views: 975

Re: Dark mode for 10.x Pro Client? Or increase font size?

Hello,

To increase the font size for the Vault GUI Client, you can change screen resolution and the client will adjust. We already have a feature requested logged to support dark mode but it has not yet been completed.

Tonya