Search found 717 matches

by Tonya
Tue Sep 21, 2021 8:03 am
Forum: Support (Vault)
Topic: How to Restart SQL Server?
Replies: 1
Views: 224

Re: How to Restart SQL Server?

Hello,

Since your inquiry is SQL Server related and not Vault, my suggestion is to post your concern on a SQL Server/Windows forum. You may be able to google the information you are looking for as well.

Thanks,

Tonya
by Tonya
Mon Sep 20, 2021 7:47 am
Forum: Support (DiffMerge)
Topic: white space change not ignored in java?
Replies: 1
Views: 829

Re: white space change not ignored in java?

Hello, The "Hide Unimportant Differences" view within DiffMerge is also dependent on the setting for the Ruleset applied to the file. By default, Java source code files will have their own Ruleset defined in the options so you may want to look into this further. There is some information i...
by Tonya
Thu Sep 16, 2021 3:18 pm
Forum: Support (Vault)
Topic: Working Folder State Error - Can't use Vault
Replies: 5
Views: 870

Re: Working Folder State Error - Can't use Vault

Hello again, I responded to your TLS issue via email (so you should have this information already). I would suggest looking into your Vault Server log for any specific errors. If you have current maintenance and would like for us to look into it further, please email it to support@sourcegear.com. Th...
by Tonya
Wed Sep 15, 2021 9:34 am
Forum: Support (Vault)
Topic: Working Folder State Error - Can't use Vault
Replies: 5
Views: 870

Re: Working Folder State Error - Can't use Vault

Uninstalling and reinstalling the Vault Client was going to be my next suggest. I would give this a try.

Thanks,

Tonya
by Tonya
Wed Sep 15, 2021 7:46 am
Forum: Support (Vault)
Topic: Working Folder State Error - Can't use Vault
Replies: 5
Views: 870

Re: Working Folder State Error - Can't use Vault

The error "Could not detect the file type in the supplied stream." occurs when the Vault client tries to read one of the cache files and the file has been corrupted or cannot be read. To resolve the issue, you will need to clear your client-side cache: https://support.sourcegear.com/viewto...
by Tonya
Wed Sep 01, 2021 7:15 am
Forum: Support (Vault Professional)
Topic: Plugins page on Vault Admin
Replies: 4
Views: 1634

Re: Plugins page on Vault Admin

Thank you for providing us with an update. Glad to hear the problem is resolved.

Tonya
by Tonya
Tue Aug 31, 2021 7:55 am
Forum: Support (Vault Professional)
Topic: Plugins page on Vault Admin
Replies: 4
Views: 1634

Re: Plugins page on Vault Admin

Hello, In regards to your initial post, the old host names can be deleted. Is "Current Host" indicated as the Server URL under the plugins? And they are currently inactive? If so and your plugins are working correctly, they should not be enabled. Only one URL should be enabled for each ser...
by Tonya
Tue Aug 24, 2021 12:16 pm
Forum: Support (Vault)
Topic: Can't send Test Email from Server Settings to Office 365
Replies: 13
Views: 12417

Re: Can't send Test Email from Server Settings to Office 365

Hello again,

It's still a feature we have logged but has not yet been implemented. I will pass along your concern again as we are currently working on Vault 11.

Thanks,

Tonya
by Tonya
Fri Aug 06, 2021 10:07 am
Forum: Support (Vault)
Topic: Internal Server Error
Replies: 2
Views: 2137

Re: Internal Server Error

Hello,

Thank you for the update. Glad to hear you have resolved the problem.

Tonya Nunn
SourceGear
by Tonya
Wed Jul 28, 2021 7:22 am
Forum: Vault Standard CPC (Cross Platform Client)
Topic: CPC on Mac OS 11 Beta blank window
Replies: 36
Views: 35382

Re: CPC on Mac OS 11 Beta blank window

Thank you for the update. We are currently looking into supporting the Vault CPC on Mac OS 11 for Vault 11. We will report back to this thread when we have more information available.

Tonya
by Tonya
Fri Jul 23, 2021 1:16 pm
Forum: Support (Vault)
Topic: Bug Report: MSSCCI-API - SccHistory return value
Replies: 1
Views: 2437

Re: Bug Report: MSSCCI-API - SccHistory return value

Hi Phil,

We have logged this information and will check into implementing it into Vault 11.

Thanks again for all your input.

Tonya
by Tonya
Thu Jul 22, 2021 8:38 pm
Forum: Support (Vault)
Topic: Server Restart Issue
Replies: 1
Views: 2003

Re: Server Restart Issue

Hi Andrew,

You can restart your Vault Server by restarting IIS. When you restart IIS, it will automatically restart the Vault Server.

If you continue to experience an issue or have any more questions, please let us know.

Thanks,

Tonya
by Tonya
Wed Jul 21, 2021 6:41 am
Forum: Support (Vault Professional)
Topic: Date format on web page
Replies: 1
Views: 3455

Re: Date format on web page

Hello,

Thank you for your feedback. I have logged all of your suggestions as feature requests to be considered in our upcoming releases. In case you'd like to follow up on them, you can reference #20159 and #20160.

Thanks again,

Tonya
by Tonya
Thu Jun 17, 2021 1:32 pm
Forum: Support (Vault)
Topic: Find In Files Not Finding Existing Text
Replies: 1
Views: 4485

Re: Find In Files Not Finding Existing Text

Hello,

Thank you for the details you provided us with. I have a couple of suggestions/questions.

Can you run Find in Files on a different machine to see if the outcome is the same?

Are any of your folders cloaked?

What version of Vault are you running?

Thanks,

Tonya
by Tonya
Tue Jun 15, 2021 1:12 pm
Forum: Support (DiffMerge)
Topic: Request: swap order of windows in 2-way diff and 3-way merge
Replies: 13
Views: 22412

Re: Request: swap order of windows in 2-way diff and 3-way merge

Hello,

I can confirm this feature request has not yet been implemented. I will add your vote to the work item to be considered in an upcoming release.

Thanks,

Tonya