Search found 683 matches

by Tonya
Tue Apr 20, 2021 1:49 pm
Forum: Support (Vault Professional)
Topic: Upgrading client and server
Replies: 1
Views: 4

Re: Upgrading client and server

Hello,

I have copied below a KB article we have in regards to moving your Vault Server and database:

https://support.sourcegear.com/viewtopic.php?t=228

Thanks,

Tonya
by Tonya
Tue Apr 20, 2021 10:37 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 15
Views: 166

Re: Source Gear Vault won't allow login

You can stop the Vault service using IIS manager. To restart an individual web site, right-click on the node for the site and select Stop, then repeat and select Start once you've changed the database out of single user mode.

Tonya
by Tonya
Tue Apr 20, 2021 7:40 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 15
Views: 166

Re: Source Gear Vault won't allow login

Is the Vault Server still running? If so, you will need to stop it in order the change the mode in SQL Server.

Tonya
by Tonya
Mon Apr 19, 2021 1:57 pm
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 15
Views: 166

Re: Source Gear Vault won't allow login

One more thing to check is to see if the sgmaster database is in single-user mode. That could prevent an admin from logging in. If this doesn't help, please provide us with more details in regards to the steps you took when you ran out of disk space. You also specified that the logs didn't indicate ...
by Tonya
Mon Apr 19, 2021 6:39 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 15
Views: 166

Re: Source Gear Vault won't allow login

Hello again,

Try restarting the Vault Server (by resetting IIS). Hopefully this will resolve it.

Tonya
by Tonya
Thu Apr 15, 2021 8:56 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 15
Views: 166

Re: Source Gear Vault won't allow login

What happens when you try to connect to your server using the link below:

http://yourservername/vaultservice/vaultservice.asmx

Do you receive an error? If so, please provide us with the details.

This issue could be related to IIS. Please confirm if IIS is running.

Thanks,

Tonya
by Tonya
Thu Apr 15, 2021 6:26 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 15
Views: 166

Re: Source Gear Vault won't allow login

Hello again,

Did you look for this folder on the machine where the Vault Server is installed? It will not exist on your client machine, only the machine where Vault Server resides.

Thanks,

Tonya
by Tonya
Tue Apr 13, 2021 6:53 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 15
Views: 166

Re: Source Gear Vault won't allow login

Hello again,

Can you please send us your Vault Server log? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine. Email it to support@sourcegear.com.

Thanks,

Tonya
by Tonya
Mon Apr 12, 2021 12:41 pm
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 15
Views: 166

Re: Source Gear Vault won't allow login

Are you receiving an error when you attempt to login? If so, please provide us with the error information.

Thanks,

Tonya
by Tonya
Tue Apr 06, 2021 10:59 am
Forum: Support (Vault)
Topic: Trying to make an Architecture Schema
Replies: 5
Views: 480

Re: Trying to make an Architecture Schema

No, only HTTP/HTTPs over TCP.

Tonya
by Tonya
Thu Apr 01, 2021 6:53 am
Forum: Support (Vault Professional)
Topic: GUI Problem with HighDPI Resolution
Replies: 25
Views: 11799

Re: GUI Problem with HighDPI Resolution

When responding, can you also provide us with the scaling factor you're using?

Thanks,

Tonya
by Tonya
Wed Mar 31, 2021 7:25 am
Forum: Support (Vault Professional)
Topic: GUI Problem with HighDPI Resolution
Replies: 25
Views: 11799

Re: GUI Problem with HighDPI Resolution

Hello again,

Please email the specifics along with screenshots to support@sourcegear.com and we'll take a look.

Thanks,

Tonya
by Tonya
Thu Mar 25, 2021 3:34 pm
Forum: Support (Vault)
Topic: Trying to make an Architecture Schema
Replies: 5
Views: 480

Re: Trying to make an Architecture Schema

The Vault Server works as a normal web service through a single IIS installation. The server also has a connection to SQL Server. You will likely be able to locate images on the internet in regards to how a web service works (by default over port 80 with HTTP or port 443 with HTTPS) and how a instan...
by Tonya
Thu Mar 25, 2021 7:29 am
Forum: Support (Vault)
Topic: Feature Request: re-establish session if dropped
Replies: 3
Views: 395

Re: Feature Request: re-establish session if dropped

Hello,

Thank you for your feedback. This may be something we can fix by making some modifications. Can you please email me your Vault Server log along with any additional details that may be pertinent to the problem? Please send this information to support@sourcegear.com.

Thanks,

Tonya
by Tonya
Wed Mar 17, 2021 10:09 am
Forum: Support (Vault Professional)
Topic: How to move to new SQL Server ?.
Replies: 1
Views: 491

Re: How to move to new SQL Server ?.

Hello, Below is a link to a KB article we have in regards to moving your Vault databases with SQL Server: https://support.sourcegear.com/viewtopic.php?t=924 Since you are using such an older version of Vault, you should probably verify that the new SQL Server version is supported: https://www.source...