Search found 861 matches

by Tonya
Thu Mar 14, 2024 7:29 am
Forum: Support (Vault)
Topic: Error during Checkin
Replies: 9
Views: 439

Re: Error during Checkin

Apologies! I have copied below a new link:

http://download.sourcegear.com.s3-websi ... tfiletypes

Tonya
by Tonya
Tue Mar 12, 2024 3:00 pm
Forum: Support (Vault)
Topic: Error during Checkin
Replies: 9
Views: 439

Re: Error during Checkin

Hello again, Are you wanting to checkin the file "mobileplus-dark - Kopie.css'"? If not, remove the checkin from your pending changeset dialog. Folder Exclusion can be found in the Vault Admin Tool. I have coped below more information on regards to this feature: http://download.sourcegear....
by Tonya
Mon Mar 11, 2024 9:46 am
Forum: Support (Vault)
Topic: Error during Checkin
Replies: 9
Views: 439

Re: Error during Checkin

Hello again,

Can you undo the checkin for the missing file from your Pending Changeset dialog? I would suggest doing the same for the sgbak folder.

Do you know how the sgbak folder was invoked to be checked in by VS? My suggestion is to indicate that the folder be excluded.

Tonya
by Tonya
Mon Mar 04, 2024 2:46 pm
Forum: Support (Vault)
Topic: Error during Checkin
Replies: 9
Views: 439

Re: Error during Checkin

Hello again, When you attempted to create the Vault Server log and checked in the file, did you receive an error? There is nothing logged in your server log file. Can you send us a screenshot of the error you are receiving? Followed by step by step instructions to recreate the problem. Thanks, Tonya
by Tonya
Fri Mar 01, 2024 1:31 pm
Forum: Support (Vault)
Topic: Error during Checkin
Replies: 9
Views: 439

Re: Error during Checkin

Hi Thomas,

Can you please send your Vault Server log to support@sourcegear.com for us to review? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine.

Thanks,

Tonya
by Tonya
Wed Feb 28, 2024 8:31 am
Forum: Support (Vault Professional)
Topic: Renaming Root error with Path1 being null
Replies: 1
Views: 374

Re: Renaming Root error with Path1 being null

Can you please email your Vault Server log to support@sourcegear.com?

Thanks,

Tonya
by Tonya
Tue Feb 20, 2024 8:04 am
Forum: Support (Vault)
Topic: Your serial number is not a valid serial number
Replies: 3
Views: 2098

Re: Your serial number is not a valid serial number

Resolved the issue via email. End user was making a backup of their Vault database using the Vault Client, the backup got disrupted and their database was stuck in single user mode in SQL Server. Once changed to multi user, the problem went away.

Tonya
by Tonya
Wed Jan 31, 2024 7:34 am
Forum: Support (Vault)
Topic: Add Files/Folders Dialog Issue
Replies: 3
Views: 532

Re: Add Files/Folders Dialog Issue

Glad to hear the problem is resolved.

Tonya
by Tonya
Tue Jan 30, 2024 10:08 am
Forum: Support (Vault)
Topic: Add Files/Folders Dialog Issue
Replies: 3
Views: 532

Re: Add Files/Folders Dialog Issue

Hello, Thank you for the screenshot and all the details you provided us with! To troubleshoot this issue a bit more, can you please have the user try the same operation on a different machine logged in as himself with the same credentials? Is it successful? I have a feeling this is probably machine ...
by Tonya
Fri Jan 26, 2024 7:40 am
Forum: Support (Vault Professional)
Topic: Dark mode for 10.x Pro Client? Or increase font size?
Replies: 3
Views: 896

Re: Dark mode for 10.x Pro Client? Or increase font size?

Thank you for posting additional information!

Tonya
by Tonya
Fri Jan 19, 2024 12:58 pm
Forum: Support (Vault Professional)
Topic: Dark mode for 10.x Pro Client? Or increase font size?
Replies: 3
Views: 896

Re: Dark mode for 10.x Pro Client? Or increase font size?

Hello,

To increase the font size for the Vault GUI Client, you can change screen resolution and the client will adjust. We already have a feature requested logged to support dark mode but it has not yet been completed.

Tonya
by Tonya
Mon Dec 04, 2023 1:11 pm
Forum: Support (DiffMerge)
Topic: Diffmrege 4.2.1 Crashing on Mac
Replies: 3
Views: 18670

Re: Diffmrege 4.2.1 Crashing on Mac

Hello again, Thank you for the additional information and the video. Our developers have looked at this issue and confirmed it looks like a bug, but the cause is not obvious, and others with similar machines are not seeing the problem. We will need to try and allocate some time to investigate at a d...
by Tonya
Thu Nov 30, 2023 8:42 am
Forum: Support (DiffMerge)
Topic: Diffmrege 4.2.1 Crashing on Mac
Replies: 3
Views: 18670

Re: Diffmrege 4.2.1 Crashing on Mac

Hello,

You were experiencing crash problems prior to the upgrade to Sonoma 14.1.1, were they random? And now that you've upgraded, DiffMerge crashes every time? Does the crash happen immediately?

Thanks,

Tonya
by Tonya
Tue Nov 28, 2023 8:28 am
Forum: Support (Vault Professional)
Topic: Vault Login Error
Replies: 1
Views: 12018

Re: Vault Login Error

Hello,

My first suggestion is to make sure the Vault Server and SQL Server are running. I would also restart the Vault Server (using IIS).

Please let me know if this helps.

Thanks,

Tonya
by Tonya
Tue Nov 21, 2023 8:11 am
Forum: Support (Vault Professional)
Topic: Unable to upgrade/DB errors
Replies: 1
Views: 9035

Re: Unable to upgrade/DB errors

Hello, Vault Pro 10.x is compatible with SQL Server 2019. Here is a link to the Vault compatibility chart if you have more concerns: http://sourcegear.com/vault/documentation/compatibility_chart.html In order to transition from SQL Server Express to SQL Server 2019, you will need to backup your Vaul...