SourceGear Support

Hello,

I have copied below a KB article we have in regards to moving your Vault Server and database:

https://support.sourcegear.com/viewtopic.php?t=228

Thanks,

Tonya

You can stop the Vault service using IIS manager. To restart an individual web site, right-click on the node for the site and select Stop, then repeat and select Start once you've changed the database out of single user mode.

Tonya

Is the Vault Server still running? If so, you will need to stop it in order the change the mode in SQL Server.

Tonya

One more thing to check is to see if the sgmaster database is in single-user mode. That could prevent an admin from logging in. If this doesn't help, please provide us with more details in regards to the steps you took when you ran out of disk space. You also specified that the logs didn't indicate ...

Hello again,

Try restarting the Vault Server (by resetting IIS). Hopefully this will resolve it.

Tonya

What happens when you try to connect to your server using the link below:

http://yourservername/vaultservice/vaultservice.asmx

Do you receive an error? If so, please provide us with the details.

This issue could be related to IIS. Please confirm if IIS is running.

Thanks,

Tonya

Hello again,

Did you look for this folder on the machine where the Vault Server is installed? It will not exist on your client machine, only the machine where Vault Server resides.

Thanks,

Tonya

Hello again,

Can you please send us your Vault Server log? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine. Email it to support@sourcegear.com.

Thanks,

Tonya

Are you receiving an error when you attempt to login? If so, please provide us with the error information.

Thanks,

Tonya

No, only HTTP/HTTPs over TCP.

Tonya

When responding, can you also provide us with the scaling factor you're using?

Thanks,

Tonya

Hello again,

Please email the specifics along with screenshots to support@sourcegear.com and we'll take a look.

Thanks,

Tonya

The Vault Server works as a normal web service through a single IIS installation. The server also has a connection to SQL Server. You will likely be able to locate images on the internet in regards to how a web service works (by default over port 80 with HTTP or port 443 with HTTPS) and how a instan...

Hello,

Thank you for your feedback. This may be something we can fix by making some modifications. Can you please email me your Vault Server log along with any additional details that may be pertinent to the problem? Please send this information to support@sourcegear.com.

Thanks,

Tonya

Hello, Below is a link to a KB article we have in regards to moving your Vault databases with SQL Server: https://support.sourcegear.com/viewtopic.php?t=924 Since you are using such an older version of Vault, you should probably verify that the new SQL Server version is supported: https://www.source...