SourceGear Support

Each time I try to check in, I get the following message.

An item with the same name or object id already exists in the selected folder.

It happens with any file. I have used vault for years and have never seen this.

Please help.

I am trying to check in a file and keep getting "File exclusively locked" error and I cannot check it in. Have tried the following: Shutting down related application Unchecking "read only" from within windows explorer Shutting down all related services and processes that may touc...

Hi. Is it possible to save a query as a custom report? I don't think it is, but just wanted to confirm. If not, I suggest you add that to the upgrade roadmap. It would be nice to be able to create custom views and be able to assign the permissions on them so we can make custom reports for clients. T...

The upgrade worked this time. I was able to login.

Consider this closed.

It is still upgrading the installation. I has been for some time. I hope it is not stuck.

It will not let me log in, that is the problem. I get that error mentioned above each time I try to login.

We tried doing the upgrade of the DB, but it failed each time, so we detached and moved the DB files. Then ran a straight install. We do have the 3.0 license files. However, there are not enough users in it to cover all of the users in our old DB. We do not need all the old users. I am going to try ...

We upgraded to the latest version from 2.2 today. After attaching our old database, the new admin tool will not let us in. Give the following error. "You have more active users than valid licenses. User accounts are disabled until the "admin" user deactivates some users." The sys...

thanks. that did it. I will keep track of it this time.

Hi. I had this problem with the client not opening several months ago and I know there is a thread in this forum that explains which registry entries to change or delete to fix the problem. The issue is related to closing the client with the status window open and with a certain statues search activ...