SourceGear Support

OK transferring the sgmaster database has restored my users. Do I need the other two?

I have set up a new server to host Vault and transferred the SGVAULT database then activated the licences on the new server. I do not though see any of the users on the new server so I expect I need to transfer something else too. I will try the SBmaster database, but if anyone knows which one it is...

I already had a call form support who suggested that I ciontact sales when the other 3 support licenses expire and roll them all into one new contract, I gather the way its organised is being changed anyway. So I'm basically happy with that and it makes much more sense for all 4 to be on one contract!

One of our users has the following problem. I meet a problem that the SourceGear Vault failed check out when adding a function. My test procedures are: 1. Both .cpp and .h files for a MFC class are checked in; 2. Go to he MFC class's properties to add a OnPaint function; 3. A Microsoft Visual Studio...

OK I seem to have figured it out BUT we have 4 gold support contracts one of which expired in June 2007, I have no record of having renewed it and no record of a renewal reminder. I already posted a query specifically about this. I'm gratefull that the expired support contract allowed me to upgrade ...

We have three gold support contracts which expire in January 2008 and one which already expired in June 2007. I doi not have any reminders for the renewal of the June one on file. Do Sourcegear normally send out reminders or is it up to users to remember. What can we do about the expired Gold suppor...

I have just run the Server Upgrade to 4.0.4 and now I an trying to upgrade our licenses. None of the license number appear to be upgradeable, we should have a total of 4. I think I may have not done myself any favours by failing to delete 4 out of date liceses before doing the upgrade. What can I do...