SourceGear Support

Some server version information from the IT department:

• VaultPro server: V8.0.1.30299 (64-bit).

• Windows Server 2012 R2 Standard.

The following is in response to Tonya's post on Mon Aug 17, 2020 8:12 pm, which I probably did not adequately answer. I am in touch with the IT department to determine whether anything new was applied to the network when the issue started to occur. So far I have no information about this. The client...

VaultPro Issues We have two issues with VaultPro. 1. Losing the settings, which results in "Renegade" files. This is the problem I reported at the start of this thread. Restoring the settings appears to temporarily fix the problem. 2. Logging onto Vault remotely often fails. This is a lon...

The VaultPro client is run mostly from Windows 7 Professional laptops that are connected either directly to the corporate network or remotely via a VPN. Two frequent users have experienced the problems as described, in which the user settings apparently revert to defaults. There has been no indicati...

Thank you for your reply. I am not using the default settings, but use the concurrent development style. It looks likely that when the issue occurs, all settings return to defaults. I am unaware of any network changes, but that side of things is largely out of my control. However, if you could tell ...

My team has been successfully using VaultPro V8.0.1 on Windows 7 Professional (64-bit) for a number of years. We use the concurrent development style. Recently, on a number of occasions and for a number of users, some things have started to go wrong. Occasionally when returning to the PC following a...

The first of your suggestions is enough to fix all of the issues, as far as I can tell. The 'Request database delta on repository cache miss' option was already unchecked. The client now loads properly, in a timely manner, and all modified files appear in the Pending Change Set! Thanks for your assi...

I am experiencing similar issues. I have recently upgraded from Windows 7 to Windows 10 (64-bit), and upgraded the Vault Professional client to V8.01. Connection to the server is via a VPN. I have my client set up to show the folder structure of the current repository in the upper pane, and the pend...