Search found 6 matches

by wwdabbs
Tue Jun 14, 2016 8:24 am
Forum: Support (Vault Professional)
Topic: Login Failure
Replies: 4
Views: 7501

Re: Login Failure

Thanks for the information.

I'll try just restarting IIS if we get another failure instead of restarting the entire server. Also, I'll try disabling the "force registry unload" feature -- that looks pretty suspicious.
by wwdabbs
Mon Jun 13, 2016 12:58 pm
Forum: Support (Vault Professional)
Topic: Login Failure
Replies: 4
Views: 7501

Re: Login Failure

Thanks for responding. I checked the Server's Event logs (I can't check the user's computer's logs). I do not see any Events in the System or Application Event logs matching the time of the log-in failure. The security log has already "rolled out" so I can't look at the time when the log-i...
by wwdabbs
Fri Jun 10, 2016 8:42 am
Forum: Support (Vault Professional)
Topic: Login Failure
Replies: 4
Views: 7501

Login Failure

One of my users is having intermittent log-in failures. Her account is setup to use domain authentication. Every week or so she will be unable to log on to Vault. The only solution we've found is to restart the server hosting Vault. Check the Vault log I see this error entry: Active Directory author...
by wwdabbs
Thu Jun 09, 2016 1:25 pm
Forum: Support (Vault Professional)
Topic: Repostory Tree not being displayed
Replies: 14
Views: 15929

Re: Repostory Tree not being displayed

They did try Resetting the repository cache; and, that did not solve the issue. Would that perform the same test as renaming the cache folder? Also, the client doesn't always fail to display the tree. The users are currently restart the Client until the repository tree is displayed to work around th...
by wwdabbs
Thu Jun 09, 2016 9:44 am
Forum: Support (Vault Professional)
Topic: Repostory Tree not being displayed
Replies: 14
Views: 15929

Re: Repostory Tree not being displayed

We tried the recommendations; but, are still seeing the same issue. Not all of our users are having this problem (2 users of 8 are having this issue); so, I'm inclined to think the sever is running correctly.
by wwdabbs
Wed Jun 08, 2016 7:58 am
Forum: Support (Vault Professional)
Topic: Repostory Tree not being displayed
Replies: 14
Views: 15929

Repostory Tree not being displayed

My company has recently upgraded to Vault 9.1.0. Two of our users are having an issue where the Repository Tree window is blank. For example, the startup the Vault Client and log on to the sever. After a few seconds the window Repository window "flashes" as though it's being updated, but i...