Search found 11 matches

by kydaro
Fri Apr 23, 2021 5:56 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 21
Views: 6655

Re: Source Gear Vault won't allow login

Tonya, The sa account was locked out and that is the account it was attempting to authenticate with. Once I unlocked the account I was able to change the DB to mult_user mode and sgv allowed login. Thank you for your patience with me considering it wasn't even a sgv issue, it is much appreciated! Th...
by kydaro
Wed Apr 21, 2021 7:31 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 21
Views: 6655

Re: Source Gear Vault won't allow login

Thank you for the quick replies!

I stopped IIS via Admin CMD with this command
iisreset /stop

and received the same errors as I did stopping it with the GUI.
by kydaro
Wed Apr 21, 2021 6:00 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 21
Views: 6655

Re: Source Gear Vault won't allow login

Went to IIS Manager --> default website --> Manage website on the right pane and selected stop if I tried to right click the sgmaster database from the SQL Server Management Studio I received the following: "Property collation is not available for database '[sgmaster]'. This property may not ex...
by kydaro
Tue Apr 20, 2021 10:01 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 21
Views: 6655

Re: Source Gear Vault won't allow login

Do you mean at SQL Management right click sgmaster --> tasks --> take offline?
by kydaro
Tue Apr 20, 2021 7:26 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 21
Views: 6655

Re: Source Gear Vault won't allow login

Yes, the sgmaster DB is in single user mode. I tried to change that by right clicking the sgmaster db and going to properties but received the following error: "Database 'sgmaster' is already open and can only have one user at a time" . Found instructions online to do the following: Check ...
by kydaro
Mon Apr 19, 2021 10:52 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 21
Views: 6655

Re: Source Gear Vault won't allow login

I clicked restart server on the IIS manager (I believe that is what you meant) and I still receive the same errors.
by kydaro
Mon Apr 19, 2021 6:05 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 21
Views: 6655

Re: Source Gear Vault won't allow login

I receive a list of services. I normally login through <http://servername/VaultService/VaultWeb/Login.aspx> When I try that the page does resolve and lets me put in credentials. If I put admin credentials in I get "Login Failed: The username or password supplied is invalid" however I know ...
by kydaro
Thu Apr 15, 2021 8:22 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 21
Views: 6655

Re: Source Gear Vault won't allow login

Yes that is correct, I looked on the machine where Vault Server is installed not on the client machine.
by kydaro
Thu Apr 15, 2021 6:06 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 21
Views: 6655

Re: Source Gear Vault won't allow login

Hi Tonya,

Thanks for the replies. I took a look at that folder and there is no sgvault directory after the temp folder.

There are the following directories in the %windir%\temp\ folder:

SGShadowFolder
SGVaultIndex
SGVaultNotify

and none of these folders contain the sgvault.log
by kydaro
Tue Apr 13, 2021 5:57 am
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 21
Views: 6655

Re: Source Gear Vault won't allow login

So when I attempt to login with my admin account the page say "Login Failed: The username or password supplied is invalid" and when I try with a normal user account I get "Login Failed: Your serial number is not a valid serial number. User logins are currently disabled" I know th...
by kydaro
Mon Apr 12, 2021 12:25 pm
Forum: Support (Vault)
Topic: Source Gear Vault won't allow login
Replies: 21
Views: 6655

Source Gear Vault won't allow login

Was trying to do a backup and found out my C drive didn't have enough space I restarted the server and now I can't login with my account or admin account. I looked at the logs and don't see anything particularly incriminating. Has this been run into before?