Search found 11 matches

by hsconnor
Thu Jul 15, 2010 1:58 pm
Forum: Support (Fortress)
Topic: Powerpoint Attachments
Replies: 4
Views: 4258

Re: Powerpoint Attachments

Hi Beth, I can send you screenshots of how to reproduce the problem, but I can't see how to attach files to this forum (I'm sure I'm missing something). Here are the steps, though: 1. Click on the Attachments tab of the item. 2. Click on the .ppt attachment. 3. You are prompted for whether to open o...
by hsconnor
Thu Jul 15, 2010 8:39 am
Forum: Support (Fortress)
Topic: Powerpoint Attachments
Replies: 4
Views: 4258

Powerpoint Attachments

We're having a problem using the Web Interface - Item Tracking. When a powerpoint attachment is attached to an item, and a user is viewing the item using Internet Explorer, when they click on the attachment to open it, the powerpoint presentation is blank. This problem does not happen when using Fir...
by hsconnor
Wed Feb 17, 2010 8:52 am
Forum: Support (Fortress)
Topic: Item Tracking - Priority is being changed
Replies: 8
Views: 12842

Re: Item Tracking - Priority is being changed

I was able to obtain past log files from our IT dept, and I don't see an error message that coincides exactly with the priority changes, but I should mention that we experience an abundance of "Server error 500" errors, specifically: ------------------------------------------------------- Server err...
by hsconnor
Tue Feb 16, 2010 1:40 pm
Forum: Support (Fortress)
Topic: Item Tracking - Priority is being changed
Replies: 8
Views: 12842

Re: Item Tracking - Priority is being changed

Its difficult to locate when this is happening (I don't know how to search for a priority change), but I've been able to locate 15 items so far. They all involve a change in assignment, and all but one involve a change in status at the same timestamp. There is no other pattern that I can find (they ...
by hsconnor
Thu Feb 11, 2010 9:12 am
Forum: Support (Fortress)
Topic: Item Tracking - Priority is being changed
Replies: 8
Views: 12842

Re: Item Tracking - Priority is being changed

Below is the info regarding my client and server. To the best of my knowledge, the problem has only occurred by XP clients using the web client. Client Information Fortress Client Version: 2.0.2.18753 .Net Framework Version: 2.0.50727.3603 Operating System: Microsoft Windows XP Professional Service ...
by hsconnor
Wed Feb 10, 2010 10:56 am
Forum: Support (Fortress)
Topic: Item Tracking - Priority is being changed
Replies: 8
Views: 12842

Item Tracking - Priority is being changed

We have seen numerous instances of an item's priority being changed to Urgent without the user requesting this change. It seems to coincide with a status change, but the problem is intermittent and does not occur everytime a status is changed. Any idea on why this may be happening or when a fix is p...
by hsconnor
Tue Sep 29, 2009 8:03 am
Forum: Support (Fortress)
Topic: Queries returning >100 items
Replies: 5
Views: 5625

Re: Queries returning >100 items

Thanks. That worked. However, the arrow was not originally visible for me, so I was not aware of its existance. I had to set my IE text size to "smaller" in order for it to be visible.
by hsconnor
Fri Sep 25, 2009 9:07 am
Forum: Support (Fortress)
Topic: Queries returning >100 items
Replies: 5
Views: 5625

Re: Queries returning >100 items

I'm actually referring to Queries in the web client/Item Tracking. But mine is set to 1000 rows.
by hsconnor
Fri Sep 25, 2009 8:30 am
Forum: Support (Fortress)
Topic: Queries returning >100 items
Replies: 5
Views: 5625

Queries returning >100 items

In Item Tracking, when I perform a query that returns > 100 items, only the first 100 are displayed. I can't find a way to view the remaining items. Am I missing something?

Thanks!
by hsconnor
Fri Sep 18, 2009 7:31 am
Forum: Support (Fortress)
Topic: Fortress 2.0 - Printable button?
Replies: 7
Views: 7339

Fortress 2.0 - Printable button?

We have upgraded for Fortress 2.0 (2.0.1.18729). Previously, in the Web client / Item Tracking, I would often use the Printable button to copy results from a query into a spreadsheet. In 2.0, the Printable button appears to be gone, although the help information still refers to it. Is there a way to...
by hsconnor
Thu Jul 10, 2008 12:16 pm
Forum: Support (Fortress)
Topic: Mark Completed Default
Replies: 3
Views: 3277

Mark Completed by default

I noticed that this thread is a year old, and wondered if anything has changed with regards to plans to uncheck the Mark Completed box by default? If not, my vote is definitely to uncheck by default. Is there a configuration setting that can be changed to affect this default value? I'm using Fortres...