SourceGear Support

Hi Beth, I can send you screenshots of how to reproduce the problem, but I can't see how to attach files to this forum (I'm sure I'm missing something). Here are the steps, though: 1. Click on the Attachments tab of the item. 2. Click on the .ppt attachment. 3. You are prompted for whether to open o...

We're having a problem using the Web Interface - Item Tracking. When a powerpoint attachment is attached to an item, and a user is viewing the item using Internet Explorer, when they click on the attachment to open it, the powerpoint presentation is blank. This problem does not happen when using Fir...

I was able to obtain past log files from our IT dept, and I don't see an error message that coincides exactly with the priority changes, but I should mention that we experience an abundance of "Server error 500" errors, specifically: ------------------------------------------------------- ...

Its difficult to locate when this is happening (I don't know how to search for a priority change), but I've been able to locate 15 items so far. They all involve a change in assignment, and all but one involve a change in status at the same timestamp. There is no other pattern that I can find (they ...

Below is the info regarding my client and server. To the best of my knowledge, the problem has only occurred by XP clients using the web client. Client Information Fortress Client Version: 2.0.2.18753 .Net Framework Version: 2.0.50727.3603 Operating System: Microsoft Windows XP Professional Service ...

We have seen numerous instances of an item's priority being changed to Urgent without the user requesting this change. It seems to coincide with a status change, but the problem is intermittent and does not occur everytime a status is changed. Any idea on why this may be happening or when a fix is p...

Thanks. That worked. However, the arrow was not originally visible for me, so I was not aware of its existance. I had to set my IE text size to "smaller" in order for it to be visible.

I'm actually referring to Queries in the web client/Item Tracking. But mine is set to 1000 rows.

In Item Tracking, when I perform a query that returns > 100 items, only the first 100 are displayed. I can't find a way to view the remaining items. Am I missing something?

Thanks!

We have upgraded for Fortress 2.0 (2.0.1.18729). Previously, in the Web client / Item Tracking, I would often use the Printable button to copy results from a query into a spreadsheet. In 2.0, the Printable button appears to be gone, although the help information still refers to it. Is there a way to...

I noticed that this thread is a year old, and wondered if anything has changed with regards to plans to uncheck the Mark Completed box by default? If not, my vote is definitely to uncheck by default. Is there a configuration setting that can be changed to affect this default value? I'm using Fortres...