SourceGear Support

From the same exact repository and folder, I see all files in that folder, but other developer only see a few from that same folder. There is no restriction access on the folder nor files In fact, see can see those files from her Visual Studio but not from her Vault client. does anyone have any idea...

Could you please send the server's log (sgvault.log file) to the support email you have open with Beth? Jeff, I replied to the email that I was back and forth with Beth last week. Hopefully it goes thru this time. Last Friday i kept getting bounce back for whatever reason, that's why I got back to ...

Hi there. Beth is out this week. I apologize, but I'm a bit confused as at one point there's talk about Folder Export / Import and now it looks like just the databases were moved. Are you still receiving the timeout just trying to look at labels at $/ unless you bump the SQLCommandTimeout to someth...

kha wrote: I've cleared all client cache following your instruction/link (cleared entire Vault_1 folder and restarted IIS) on the server that I ran the export tool. It's still running (another fresh try) ... i'll see if it fails again

Beth,

Update, i still run into the same error.

Run a history query on only the action of Obliterate. Do you have any obliterates in history? Ran. Result shows nothing In a previous email you said you are trying to restore backups. You meant SQL backups, right? If you restore SQL backups, then also clear or rename the caches prior to trying your...

Beth wrote:Sorry, my mistake. The way to ignore labels is on import.

On the export, try ignoring deleted items.

Yes, did left the "deleted items" option unchecked and still fail with the same error

Beth, I tried to reply back to your email and got the email bounced back: Diagnostic information for administrators: Generating server: googlemail.com support@sourcegear.com #< #5.0.0 smtp; Your email to group support@sourcegear.com was rejected due to spam classification. To address this issue: * C...

How often do you perform SQL maintenance? We have a KB article posted here, https://support.sourcegear.com/viewtopic.php?t=2924, with our recommendations. Maintenance can drastically improve performance for all operations. We are running the sql maintenance job every Sunday (the job includes data i...

OK. It could be something in configuration, but that's OK. When you ran the test on the Vault Server using the client to do the GET of the label, did you use the IP address? I used the DNS name when connecting to Vault website with Vault client. This server is internal, so we use the internal DNS s...

jclausius wrote:

kha wrote:I got page not found error for first 2 URLs you provided

That is done from within the Vault Server itself?

yes

If you're running this on the Vault Server, and http is enabled, then 127.0.0.1 is the loop back address, unless it's been disabled. From a browser on the Vault Server itself, if you type http://127.0.0.1/VaultService/VaultService.asmx or http://localhost/VaultService/VaultService.asmx , do those g...

In regards to the test GET on the server itself, the message: "The Vault server could not be contacted to perform the operation. Your network connection to the server may have been interrupted." indicates something happening where the Vault Server is inoperable. When using the client on t...

Beth,

Any recommendation on exporting a big repository? It seems I can easily get timeout for whatever reason or it takes super long time. I am not sure what settings to change or if I need to increase memory size on Vault server or anything on sql side to make the process go quicker

You could try 6 hours (43200) as the setting (same instructions as above). Cannot do this right now (during business hour as it requires IIS reset). Will try later tonight Do you have a client installed on the Vault Server itself? If you do a GET of the same label, does it take as long as well? I'm...

Did it take an 1 hour for the label to timeout? To confirm, you modified the Vault Server installation's vault.config file. And it looks like the following: <SqlCommandTimeout>3600</SqlCommandTimeout> Also, retrieving a label shouldn't really take that long. Do you run a regular maintenance schedul...