Search found 52 matches

by jschuit
Thu Nov 01, 2007 2:37 pm
Forum: Gold Support (Vault) -- Read-only
Topic: Failed to establish a connection to the database...
Replies: 26
Views: 25254

Windows 2003 server... Everytime it goes down, I do notice that w3wp.exe is always around 1GB...

(btw, we have scheduled an update to 4.x this weekend and are also moving sql off the Vault server and onto it's own)
by jschuit
Wed Oct 24, 2007 1:33 am
Forum: Gold Support (Vault) -- Read-only
Topic: Failed to establish a connection to the database...
Replies: 26
Views: 25254

There was an OutOfMemoryException thrown this morning, sorry I didn't notice it till now as Vault seemed to have recovered from it without any noticeable side-effects. I've emailed the log to support at your attention Beth. Please let me know what you find/think.

Thanks.
by jschuit
Mon Oct 22, 2007 5:36 pm
Forum: Gold Support (Vault) -- Read-only
Topic: Failed to establish a connection to the database...
Replies: 26
Views: 25254

So far no exceptions... but I won't be confident until it has been running this way for at least a week. Did those logs I sent you help?
by jschuit
Fri Oct 19, 2007 1:13 pm
Forum: Gold Support (Vault) -- Read-only
Topic: Failed to establish a connection to the database...
Replies: 26
Views: 25254

The pagefile is 4GB (see above), Vault just had another exception so the question about when to apply that is now moot. I've set it to 50.
by jschuit
Fri Oct 19, 2007 12:45 pm
Forum: Gold Support (Vault) -- Read-only
Topic: Failed to establish a connection to the database...
Replies: 26
Views: 25254

Email sent.

Our TreeManagerSize is currently 250, should I make this change now? ..or wait until the next exception occurs?
by jschuit
Fri Oct 19, 2007 7:37 am
Forum: Gold Support (Vault) -- Read-only
Topic: Failed to establish a connection to the database...
Replies: 26
Views: 25254

After changing only the DBBufferSizeKB to 512 on the 16th, Vault had the OutOfMemory exception again this morning. (I'll email the log files to you Beth) I'm setting the TreeDeltaCompresionThreshold now. We have purchased the v4.x upgrades, just can't wedge the downtime in among the projects to perf...
by jschuit
Tue Oct 16, 2007 3:59 pm
Forum: Gold Support (Vault) -- Read-only
Topic: Failed to establish a connection to the database...
Replies: 26
Views: 25254

There wasn't anything in the event log around the time of the out-of-memory exception.

I'll try mod'ing those two values... (I assume you are suggesting I disable the TreeDeltaCompresionThreshold)
by jschuit
Tue Oct 16, 2007 3:11 pm
Forum: Gold Support (Vault) -- Read-only
Topic: Failed to establish a connection to the database...
Replies: 26
Views: 25254

Hi Beth, here is the info you requested:

MDF: 53,792,256 bytes
LDF: 3,828,544 bytes

pagefile: 4GB
by jschuit
Tue Oct 16, 2007 2:40 pm
Forum: Gold Support (Vault) -- Read-only
Topic: Failed to establish a connection to the database...
Replies: 26
Views: 25254

Failed to establish a connection to the database...

Starting about a week ago, we started getting the following entries in the log file: Critical Error downloading file! Exception of type System.OutOfMemoryException was thrown. VaultFileUpload.aspx encountered: an exception while copying the request's input stream.Exception of type System.OutOfMemory...
by jschuit
Mon Dec 04, 2006 11:20 am
Forum: Gold Support (Vault) -- Read-only
Topic: email error
Replies: 7
Views: 4148

Ooops, nevermind Linda... Mcafee keeps a log file, found it listed in there. w3wp.exe
by jschuit
Mon Dec 04, 2006 11:14 am
Forum: Gold Support (Vault) -- Read-only
Topic: email error
Replies: 7
Views: 4148

Sorry Linda, maybe I wasn't clear. The Mcafee virus scanning application is blocking port 25 on the Vault server machine. Our IT dept. will not disable this block setting, but will add an exception for the Vault process that is attempting to send email. So, when Vault tries to send an email notifica...
by jschuit
Sun Dec 03, 2006 10:03 am
Forum: Gold Support (Vault) -- Read-only
Topic: Vault server could not be contacted...
Replies: 6
Views: 3559

Hey Linda, Just a refresher, I sent you our database on this and it functioned properly for you but remains an issue for us... I just overheard one of our lovely IT people mumbling about the harddrives on the Vault server being very slow. Could this be the cause of the issues we are seeing here? Tha...
by jschuit
Sun Dec 03, 2006 9:58 am
Forum: Gold Support (Vault) -- Read-only
Topic: email error
Replies: 7
Views: 4148

Hey Linda,

One more thing, what process do I need to ask IT to add to the exclusions list for the port 25 blocking? (they were not willing to disable the blocking for all processes)

Thanks. :D
by jschuit
Sat Dec 02, 2006 7:54 pm
Forum: Gold Support (Vault) -- Read-only
Topic: email error
Replies: 7
Views: 4148

Thanks Linda, that link provided the answer. I see that IT updated McAfee on the server where Vault is installed. The option was set to block port 25. Now I have to convince them to disable that setting for that machine. Lucky me.

Thanks for your time and the link!
by jschuit
Sat Dec 02, 2006 12:24 pm
Forum: Gold Support (Vault) -- Read-only
Topic: email error
Replies: 7
Views: 4148

email error

I've started getting the following email errors in my log recently. I'm sure IT changed something on the SMTP server, but I'd like to tell them what to fix otherwise it'll take months to get this resolved. Here's the log: ----11/27/2006 1:07:35 AM --()-- Error sending mail to someperson@somewhere.co...