Glad to hear the issue appears to be resolved.
Tonya
Search found 875 matches
- Tue May 23, 2023 10:37 am
- Forum: Support (Vault Professional)
- Topic: Error 503. The service is unavailable
- Replies: 5
- Views: 13521
- Tue May 23, 2023 6:38 am
- Forum: Support (Vault Professional)
- Topic: Error 503. The service is unavailable
- Replies: 5
- Views: 13521
Re: Error 503. The service is unavailable
Since the problem seems to be related to a Windows update, we recommend checking your Vault Server's Application Event Viewer for any errors (as previously suggested). Along with the 8 Vault App Pools, make sure they are all running.
Tonya
Tonya
- Mon May 22, 2023 8:16 am
- Forum: Support (Vault Professional)
- Topic: Error 503. The service is unavailable
- Replies: 5
- Views: 13521
Re: Error 503. The service is unavailable
What is the URL in the admin browser's page? Is it valid for the host computer running the Vault Server? Check your Vault Server's Application Event Viewer for any errors. Also, check IIS's Application Pools. The Vault 8 install should create some Application Pools related to a variety of Vault serv...
- Fri May 05, 2023 7:10 am
- Forum: Support (SourceOffSite)
- Topic: Ask for SourceOffSite Japanese version
- Replies: 5
- Views: 19165
Re: Ask for SourceOffSite Japanese version
I'm not sure about a Japanese version of VSS but I do know we don't have one available for SourceOffSite.
Tonya
Tonya
- Thu Apr 27, 2023 7:02 am
- Forum: Support (Vault Professional)
- Topic: Vault Client does not recognize razor files
- Replies: 3
- Views: 45772
Re: Vault Client does not recognize razor files
Hello again,
Thank you for the update.
Tonya
Thank you for the update.
Tonya
- Thu Apr 27, 2023 7:02 am
- Forum: Support (SourceOffSite)
- Topic: Ask for SourceOffSite Japanese version
- Replies: 5
- Views: 19165
Re: Ask for SourceOffSite Japanese version
Hello again, Unfortunately, if the previous suggestion I provided you with earlier, we don't have a resolution. SourceOffSite doesn't support Japanese language. The SOS protocol did not change in terms of expandability for project names in version 5.x. The original SOS protocol supports characters 0...
- Wed Apr 26, 2023 8:43 am
- Forum: Support (SourceOffSite)
- Topic: Ask for SourceOffSite Japanese version
- Replies: 5
- Views: 19165
Re: Ask for SourceOffSite Japanese version
Hello,
We had another user with a similar issue. Perhaps their resolution will resolve your problem as well:
viewtopic.php?t=7025&hilit=japanese
Thanks,
Tonya
We had another user with a similar issue. Perhaps their resolution will resolve your problem as well:
viewtopic.php?t=7025&hilit=japanese
Thanks,
Tonya
- Mon Mar 27, 2023 9:32 pm
- Forum: Support (Vault)
- Topic: Quick Question - Vault Server version ID
- Replies: 1
- Views: 13787
Re: Quick Question - Vault Server version ID
Hello,
You can locate this information within the Vault GUI client by selecting Help - Technical Support (while you are connected to your Vault Server).
Thanks,
Tonya
You can locate this information within the Vault GUI client by selecting Help - Technical Support (while you are connected to your Vault Server).
Thanks,
Tonya
- Wed Mar 08, 2023 5:12 pm
- Forum: Support (Vault Professional)
- Topic: Installation Failure
- Replies: 5
- Views: 13897
Re: Installation Failure
Thank you for the update. If you need further assistance, please let us know.
Tonya
Tonya
- Tue Mar 07, 2023 9:07 am
- Forum: Support (Vault Professional)
- Topic: Installation Failure
- Replies: 5
- Views: 13897
- Tue Mar 07, 2023 8:13 am
- Forum: Support (Vault Professional)
- Topic: Installation Failure
- Replies: 5
- Views: 13897
Re: Installation Failure
Hello, This is likely an IIS related issue. When you setup / configured the IIS server for the Vault Server, did you add the "Application Server" feature as well as the HTTP static content to the role? Below are the roles that need to be checked: Web Server (IIS) \ Web Server \ Common HTTP...
- Mon Mar 06, 2023 8:32 am
- Forum: Support (Vault Professional)
- Topic: large jump in Item IDs
- Replies: 1
- Views: 10974
Re: large jump in Item IDs
Hello,
This is apparently a known issue with certain SQL Server versions. Can you please email support@sourcegear.com and I will provide you with detailed instructions in regards to fixing this?
Thanks,
Tonya
This is apparently a known issue with certain SQL Server versions. Can you please email support@sourcegear.com and I will provide you with detailed instructions in regards to fixing this?
Thanks,
Tonya
- Tue Jan 17, 2023 8:45 am
- Forum: Support (Vault)
- Topic: Recover files from local client cache?
- Replies: 1
- Views: 11196
Re: Recover files from local client cache?
Hello,
We are sorry to hear about your ransomware attack and the loss of your data. We do have a few suggestions. Can you please email us at support@sourcegear.com so I can advise you with more information?
Thanks,
Tonya
We are sorry to hear about your ransomware attack and the loss of your data. We do have a few suggestions. Can you please email us at support@sourcegear.com so I can advise you with more information?
Thanks,
Tonya
- Wed Jan 11, 2023 11:30 am
- Forum: Support (Vault)
- Topic: Check-in dialog partially off screen - Vault 10.2.0
- Replies: 2
- Views: 10109
Re: Check-in dialog partially off screen - Vault 10.2.0
Hello,
Thank you for the resolution confirmation. Glad to hear all is well.
Tonya
Thank you for the resolution confirmation. Glad to hear all is well.
Tonya
- Thu Dec 29, 2022 4:02 pm
- Forum: Support (Vault)
- Topic: external client cannot connect to VaultService
- Replies: 3
- Views: 10610
Re: external client cannot connect to VaultService
Hi Everett, It sounds like you did not receive my response from yesterday. If this is the case, I apologize. You seemed to receive my initial response so when I didn't hear back, I figured you were out due to the holidays. Glad the problem is resolved. Thank you for updating the forum thread. Tonya