SourceGear Support

Can you please email your Vault Server log to support@sourcegear.com?

Thanks,

Tonya

Resolved the issue via email. End user was making a backup of their Vault database using the Vault Client, the backup got disrupted and their database was stuck in single user mode in SQL Server. Once changed to multi user, the problem went away.

Tonya

Glad to hear the problem is resolved.

Tonya

Hello, Thank you for the screenshot and all the details you provided us with! To troubleshoot this issue a bit more, can you please have the user try the same operation on a different machine logged in as himself with the same credentials? Is it successful? I have a feeling this is probably machine ...

Thank you for posting additional information!

Tonya

Hello,

To increase the font size for the Vault GUI Client, you can change screen resolution and the client will adjust. We already have a feature requested logged to support dark mode but it has not yet been completed.

Tonya

Hello again, Thank you for the additional information and the video. Our developers have looked at this issue and confirmed it looks like a bug, but the cause is not obvious, and others with similar machines are not seeing the problem. We will need to try and allocate some time to investigate at a d...

Hello,

You were experiencing crash problems prior to the upgrade to Sonoma 14.1.1, were they random? And now that you've upgraded, DiffMerge crashes every time? Does the crash happen immediately?

Thanks,

Tonya

Hello,

My first suggestion is to make sure the Vault Server and SQL Server are running. I would also restart the Vault Server (using IIS).

Please let me know if this helps.

Thanks,

Tonya

Hello, Vault Pro 10.x is compatible with SQL Server 2019. Here is a link to the Vault compatibility chart if you have more concerns: http://sourcegear.com/vault/documentation/compatibility_chart.html In order to transition from SQL Server Express to SQL Server 2019, you will need to backup your Vaul...

Hello, I have copied below a link to the DiffMerge installation guide: http://sourcegear.com/diffmerge/webhelp/chapter_installation.html Once you click on the link, you can chose which operating system you will install the DiffMerge application on and go from there. Here is a link to the entire Diff...

Hello again,

Please send your Vault Server log to support@sourcegear.com for us to review.

Thanks,

Tonya

Hello, Vault 8.x is not compatible with Windows 2022 so that could possibly be the issue. My suggestion is to view the Vault Server log file to see if you notice any errors. The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine. I highly recommend installing Vault 10.x w...

Hello, Have you tried refreshing your Pending ChangeSet dialog? Along with your Solution Explorer dialog? Perhaps one of them needs updated. I would also suggest closing Visual Studio and reopening it to see if anything changes. Then check your Vault GUI Client to see if the files show up as checked...

Hello again,

We wanted to reach out to let you know that we have a special build available to resolve the issue you reported. Please email support@sourcegear.com and we will provide you with additional details.

Thanks,

Tonya