SourceGear Support

Is there anything in the Vault server log (usually in c:\windows\temp\sgvault)? If not, the problem could be network or DNS related. Can you load the VaultService.asmx page from the client machine (it's linked from the service's default page)?

Certain web proxies ("AdSubtract" is one) cause the Vault client to be unable to connect to the Vault server. The symptom is an error message with text like the following: Unable to connect to http://servername/VaultService. No server was found at the specified URL. Web Exception: The requ...

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The error in the messages pane should mention the specific file that's causing the error. This knowledge base article describes the Client Diagnostics Tool (and provides a link to download it). You'll want to follow the instructions for the "Validate Cached Versions" command for the file c...

I've never heard of that happening, and I wrote most of the networking code on the client. Vault uses the .NET framework classes to establish all of its connections. Each type of connection falls into one of two classes: the first is SoapWebRequest (used for most client to server and admin client to...

Some DSL/cable/ISDN/satellite routers have problems with packet fragmentation when the MTU size of a packet is greater than 1492 bytes. Windows servers (including ones running Vault web services) will default to an MTU size of 1500 bytes. If an affected router is used between the client and server m...

For Vault version 2.0 Vault uses numeric IDs internally to track folders and files in your repositories. The Windows Forms and IDE clients don't display these IDs directly to users, but occasionally they are needed to diagnose client-side problems. Vault can also store working folder data (baseline...

Vault's colorful splash screen may cause it to load slowly over remote desktop connections. All versions of Vault consult a registry setting before showing the splash screen. To disable the splash screen, set the following registry key values to the string False : HKEY_CURRENT_USER\Software\SourceGe...

The Vault and Fortress clients (Windows Forms, Visual Studio IDE, and command-line) store some data on the local filesystem to speed up operations and to allow clients to compute deltas to reduce network traffic. This knowledge base article describes the cache files the client uses and how to safely...