Search found 164 matches

by Terence
Wed Jul 25, 2007 3:04 pm
Forum: Support (Vault)
Topic: Adding files from subdirectories results in missing status
Replies: 5
Views: 3439

If you add the file(s) to Y, and the working directory for Y is X, then those files are missing (as they don't exist on disk in X, but rather a subdirectory of X).

In Vault, the working folder is set at the Project (folder icon) level.
by Terence
Wed Jul 25, 2007 2:59 pm
Forum: Support (Vault)
Topic: Pending Change Set not updated properly in version 3.5.0.474
Replies: 3
Views: 2216

If you open the Vault GUI client, are the changes reflected there?
by Terence
Wed Jul 25, 2007 10:20 am
Forum: Support (SourceOffSite)
Topic: Soscmd.exe Get Project fails to create empty folders.
Replies: 3
Views: 5224

What version of SOS are you running?
by Terence
Mon Jul 23, 2007 12:24 pm
Forum: Gold Support (Vault) -- Read-only
Topic: VS 2005 undo checkout setting with Vault 3.5.2
Replies: 3
Views: 5975

There really isn't a way for what you're asking to happen automatically. However, you can check this manually by performing a diff against the file in the repository and the file you have on disk. To do so, Right-Click the file you want to compare and from the Context Menu, select "Compare...&q...
by Terence
Tue Jul 17, 2007 10:16 am
Forum: Support (Vault)
Topic: VS2003 and SourceGearVault 4.0.2.15802
Replies: 2
Views: 1875

Open the Vault GUI client and go to Tools->Options. Make sure the "Make Vault your default SCC Provider" option is checked.
by Terence
Wed Jul 11, 2007 8:57 am
Forum: Gold Support (Vault) -- Read-only
Topic: Error logs in Vault Service logfile
Replies: 3
Views: 5526

Hello Bulbhead =)

Can you please send me an email directly (by clicking the email button below this post) and we'll see what we can do to get this resolved for you.
by Terence
Mon Jul 09, 2007 10:16 am
Forum: Support (Vault)
Topic: Details pane beeping on click in Vista
Replies: 10
Views: 10928

I'd like to see if I can help you solve this. Can you please send me an email (via the email button below this post) so that we can get this worked out.
by Terence
Fri Jun 09, 2006 12:50 pm
Forum: Support (Vault)
Topic: VB6 gets an error when starting Vault
Replies: 14
Views: 10506

Is it possible for you to attach images of the error messages?

Also, I noticed earlier that you couldn't open projects from source control. If you started over with an empty project, and you add that project to source control? And if so, does it still crash when you go to retrieve it?
by Terence
Thu Jun 08, 2006 3:05 pm
Forum: Support (Vault)
Topic: VB6 gets an error when starting Vault
Replies: 14
Views: 10506

Could you try one more test for us please. If you uninstall Vault, and install VSS. Does version control work with VB6 and VSS on this machine?
by Terence
Wed Jun 07, 2006 2:42 pm
Forum: Support (SourceOffSite)
Topic: SOS & Ubuntu 6.06 error with special characters
Replies: 1
Views: 2761

I have a possible solution that I'd like for you to try. Please contact me : terence@sourcegear.com
by Terence
Fri May 05, 2006 9:30 am
Forum: Support (SourceOffSite)
Topic: ParseStream created a null message
Replies: 6
Views: 5503

We're currently looking at this and we'll get back to you shortly.

In the meantime, if you are using encryption, could you temporarily disable encryption with the operation to see if you still get the error?
by Terence
Wed Apr 12, 2006 3:41 pm
Forum: Support (Vault)
Topic: VS 2005 Package Load Failure immediately after Vault install
Replies: 5
Views: 3751

My job here is done. 8)

On a serious note, I'll be really interested to look more into this, if you get a chance to reproduce it.

Best wishes on your project(s).
by Terence
Wed Apr 12, 2006 2:29 pm
Forum: Support (Vault)
Topic: VS 2005 Package Load Failure immediately after Vault install
Replies: 5
Views: 3751

Thanx, James. Yes there is something thing I'd like you to do, but it's going to be rather lengthy. I'd actually like for you to uninstall Crystal Reports. Install Vault first Install Crystal Reports Then let me know if everything works. After you've run this test, I'd like for you to Uninstall ever...
by Terence
Wed Apr 12, 2006 10:01 am
Forum: Support (Vault)
Topic: VS 2005 Package Load Failure immediately after Vault install
Replies: 5
Views: 3751

Hello James. I'm Terence, a developer here at SourceGear and I'll help you get to the bottom of this. This is a unique problem as we've never received a support issue where merely installing Vault, causes VS packages to fail. As such, I need you to do a couple of things for me please. If you uninsta...