SourceGear Support

Hello again,

Thank you for the update.

Tonya

Hello again, Unfortunately, if the previous suggestion I provided you with earlier, we don't have a resolution. SourceOffSite doesn't support Japanese language. The SOS protocol did not change in terms of expandability for project names in version 5.x. The original SOS protocol supports characters 0...

Hello,

We had another user with a similar issue. Perhaps their resolution will resolve your problem as well:

viewtopic.php?t=7025&hilit=japanese

Thanks,

Tonya

Hello,

You can locate this information within the Vault GUI client by selecting Help - Technical Support (while you are connected to your Vault Server).

Thanks,

Tonya

Thank you for the update. If you need further assistance, please let us know.

Tonya

Please send screenshots of those roles enabled to support@sourcegear.com.

Thanks,

Tonya

Hello, This is likely an IIS related issue. When you setup / configured the IIS server for the Vault Server, did you add the "Application Server" feature as well as the HTTP static content to the role? Below are the roles that need to be checked: Web Server (IIS) \ Web Server \ Common HTTP...

Hello,

This is apparently a known issue with certain SQL Server versions. Can you please email support@sourcegear.com and I will provide you with detailed instructions in regards to fixing this?

Thanks,

Tonya

Hello,

We are sorry to hear about your ransomware attack and the loss of your data. We do have a few suggestions. Can you please email us at support@sourcegear.com so I can advise you with more information?

Thanks,

Tonya

Hello,

Thank you for the resolution confirmation. Glad to hear all is well.

Tonya

Hi Everett, It sounds like you did not receive my response from yesterday. If this is the case, I apologize. You seemed to receive my initial response so when I didn't hear back, I figured you were out due to the holidays. Glad the problem is resolved. Thank you for updating the forum thread. Tonya

Hello, What version of Visual Studio 2022 do you have installed? We have had a few issues with some versions and have addressed most of them: https://support.sourcegear.com/viewtopic.php?t=24713 What type of solution\project are you adding? Are the other two solutions that were added correctly the s...

Hello, Can you please provide us with the error or outcome when an external user tries to connect to Vault? Perhaps a screenshot? If you can connect to the Vault Server within the LAN, it's likely internal to your network (such as a firewall set up). Not sure if a Vault Server log would help but I w...

Hello,

The following link should assist you with Folder Security concerns:

http://vaultpub.sourcegear.com/vaultser ... ights.html

Please let me know if you have any questions.

Thanks,

Tonya

Hello, We are going to need additional information from you in order to troubleshoot this issue. Can you please send over your Vault Server log and your Vault install log to support@sourcegear.com? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine. The Vault install ...