SourceGear Support

As of right now, Vault 11 has been delayed but we may incorporate the 64-bit library into a Vault 10.x build. When I have more information, I will provide an update on this thread.

Thank you for the feedback.

Tonya

Hi David, Thank you for reaching out in regards to your concerns. As of right now, Vault 11 has been delayed but we may incorporate the 64-bit library into a Vault 10.x build. You indicated that you have a substantial Visual Studio Extension using MSSCCI. Would you mind to elaborate on the number of...

Hello, It sounds like the files already exist in Vault since you can see them using the Vault GUI Client. So you should not try to add them within Visual Studio because they already exist. Do you know how the files were originally added? If your local files haven't been modified, I would suggest doi...

Thank you for the update and for posting the resolution. Glad to hear the problem has been resolved.

We appreciate your your feedback which been noted and will be considered in upcoming releases.

Tonya

Hello, Please send over your Vault Server log and your Vault install log to support@sourcegear.com. The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine. The Vault install log is called Vault_install.log and is in your user's temp directory on the server machine. We'd a...

Hello again, We are a bit confused and would like to know more. Is the problem in regards to connecting the Vault client to the Vault server (IIS server) or is it in the connection of the Vault server to SQL server? If the problem lies within the SQL Server connection, please email your Vault Server...

My first suggestion is to read over this KB article to troubleshoot the issue:

https://support.sourcegear.com/viewtopic.php?t=736

Please let me know the outcome of each suggestion.

Thanks,

Tonya

Hello, What happens when the user tries to undo the share from his Pending Changeset dialog? Does he receive an error? Is he trying to undo all of them or is hey performing the undo operation one at a time? Your Vault Server log file might be helpful. Please feel free to email it to support@sourcege...

Hello again, Although you are using the web client, the Vault GUI Client has more options available to enable/disable when it comes to email notifications. My suggestion is to edit these options using the GUI Client, the changes will be reflected when using the web client as well. If the options don...

Hello again,

Are the notifications in regards to attachments by any chance have a comment added along with it?

Thanks,

Tonya

Hello, In the Vault Client, under Tools, Options, Notifications, SourceGear Work Items, Work Items Event tab - you have the ability of enabling certain notifications. Such as Add, Delete, Modify Work Item. You also have the ability of indicating when to send email notifications (digest send time): h...

Hello,

Thank you for reporting the issue. We have logged a bug (#20182) to consider this fix for an upcoming release.

Tonya

Hello again, The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine. You will need to have access to the Vault Server machine to obtain it or ask an admin for it. When you email the log, I may be able to locate your record based off your email domain. The Vault license ke...

This is not an easy problem to troubleshoot since it appears to be specific to your machine. Perhaps your Vault Server log would be useful. Can you please send us your Vault Server log? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine. Please include more informatio...

Hello again, Can you try to History command with options to see if this makes a difference? I have copied below a link to the Vault CLC Help guide, you will need to scroll down to the History section: http://download.sourcegear.com.s3-website.us-east-1.amazonaws.com/Vault/10.1.0.1128/help/client/clc...