Search found 875 matches
- Tue Mar 12, 2024 3:00 pm
- Forum: Support (Vault)
- Topic: Error during Checkin
- Replies: 9
- Views: 4446
Re: Error during Checkin
Hello again, Are you wanting to checkin the file "mobileplus-dark - Kopie.css'"? If not, remove the checkin from your pending changeset dialog. Folder Exclusion can be found in the Vault Admin Tool. I have coped below more information on regards to this feature: http://download.sourcegear....
- Mon Mar 11, 2024 9:46 am
- Forum: Support (Vault)
- Topic: Error during Checkin
- Replies: 9
- Views: 4446
Re: Error during Checkin
Hello again,
Can you undo the checkin for the missing file from your Pending Changeset dialog? I would suggest doing the same for the sgbak folder.
Do you know how the sgbak folder was invoked to be checked in by VS? My suggestion is to indicate that the folder be excluded.
Tonya
Can you undo the checkin for the missing file from your Pending Changeset dialog? I would suggest doing the same for the sgbak folder.
Do you know how the sgbak folder was invoked to be checked in by VS? My suggestion is to indicate that the folder be excluded.
Tonya
- Mon Mar 04, 2024 2:46 pm
- Forum: Support (Vault)
- Topic: Error during Checkin
- Replies: 9
- Views: 4446
Re: Error during Checkin
Hello again, When you attempted to create the Vault Server log and checked in the file, did you receive an error? There is nothing logged in your server log file. Can you send us a screenshot of the error you are receiving? Followed by step by step instructions to recreate the problem. Thanks, Tonya
- Fri Mar 01, 2024 1:31 pm
- Forum: Support (Vault)
- Topic: Error during Checkin
- Replies: 9
- Views: 4446
Re: Error during Checkin
Hi Thomas,
Can you please send your Vault Server log to support@sourcegear.com for us to review? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine.
Thanks,
Tonya
Can you please send your Vault Server log to support@sourcegear.com for us to review? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine.
Thanks,
Tonya
- Wed Feb 28, 2024 8:31 am
- Forum: Support (Vault Professional)
- Topic: Renaming Root error with Path1 being null
- Replies: 1
- Views: 3334
- Tue Feb 20, 2024 8:04 am
- Forum: Support (Vault)
- Topic: Your serial number is not a valid serial number
- Replies: 3
- Views: 5101
Re: Your serial number is not a valid serial number
Resolved the issue via email. End user was making a backup of their Vault database using the Vault Client, the backup got disrupted and their database was stuck in single user mode in SQL Server. Once changed to multi user, the problem went away.
Tonya
Tonya
- Wed Jan 31, 2024 7:34 am
- Forum: Support (Vault)
- Topic: Add Files/Folders Dialog Issue
- Replies: 3
- Views: 3581
Re: Add Files/Folders Dialog Issue
Glad to hear the problem is resolved.
Tonya
Tonya
- Tue Jan 30, 2024 10:08 am
- Forum: Support (Vault)
- Topic: Add Files/Folders Dialog Issue
- Replies: 3
- Views: 3581
Re: Add Files/Folders Dialog Issue
Hello, Thank you for the screenshot and all the details you provided us with! To troubleshoot this issue a bit more, can you please have the user try the same operation on a different machine logged in as himself with the same credentials? Is it successful? I have a feeling this is probably machine ...
- Fri Jan 26, 2024 7:40 am
- Forum: Support (Vault Professional)
- Topic: Dark mode for 10.x Pro Client? Or increase font size?
- Replies: 3
- Views: 3955
Re: Dark mode for 10.x Pro Client? Or increase font size?
Thank you for posting additional information!
Tonya
Tonya
- Fri Jan 19, 2024 12:58 pm
- Forum: Support (Vault Professional)
- Topic: Dark mode for 10.x Pro Client? Or increase font size?
- Replies: 3
- Views: 3955
Re: Dark mode for 10.x Pro Client? Or increase font size?
Hello,
To increase the font size for the Vault GUI Client, you can change screen resolution and the client will adjust. We already have a feature requested logged to support dark mode but it has not yet been completed.
Tonya
To increase the font size for the Vault GUI Client, you can change screen resolution and the client will adjust. We already have a feature requested logged to support dark mode but it has not yet been completed.
Tonya
- Mon Dec 04, 2023 1:11 pm
- Forum: Support (DiffMerge)
- Topic: Diffmrege 4.2.1 Crashing on Mac
- Replies: 5
- Views: 47442
Re: Diffmrege 4.2.1 Crashing on Mac
Hello again, Thank you for the additional information and the video. Our developers have looked at this issue and confirmed it looks like a bug, but the cause is not obvious, and others with similar machines are not seeing the problem. We will need to try and allocate some time to investigate at a d...
- Thu Nov 30, 2023 8:42 am
- Forum: Support (DiffMerge)
- Topic: Diffmrege 4.2.1 Crashing on Mac
- Replies: 5
- Views: 47442
Re: Diffmrege 4.2.1 Crashing on Mac
Hello,
You were experiencing crash problems prior to the upgrade to Sonoma 14.1.1, were they random? And now that you've upgraded, DiffMerge crashes every time? Does the crash happen immediately?
Thanks,
Tonya
You were experiencing crash problems prior to the upgrade to Sonoma 14.1.1, were they random? And now that you've upgraded, DiffMerge crashes every time? Does the crash happen immediately?
Thanks,
Tonya
- Tue Nov 28, 2023 8:28 am
- Forum: Support (Vault Professional)
- Topic: Vault Login Error
- Replies: 1
- Views: 29331
Re: Vault Login Error
Hello,
My first suggestion is to make sure the Vault Server and SQL Server are running. I would also restart the Vault Server (using IIS).
Please let me know if this helps.
Thanks,
Tonya
My first suggestion is to make sure the Vault Server and SQL Server are running. I would also restart the Vault Server (using IIS).
Please let me know if this helps.
Thanks,
Tonya
- Tue Nov 21, 2023 8:11 am
- Forum: Support (Vault Professional)
- Topic: Unable to upgrade/DB errors
- Replies: 1
- Views: 21441
Re: Unable to upgrade/DB errors
Hello, Vault Pro 10.x is compatible with SQL Server 2019. Here is a link to the Vault compatibility chart if you have more concerns: http://sourcegear.com/vault/documentation/compatibility_chart.html In order to transition from SQL Server Express to SQL Server 2019, you will need to backup your Vaul...
- Thu Nov 02, 2023 1:27 pm
- Forum: Support (DiffMerge)
- Topic: Diffmerge 4.2.0 setup
- Replies: 1
- Views: 22246
Re: Diffmerge 4.2.0 setup
Hello, I have copied below a link to the DiffMerge installation guide: http://sourcegear.com/diffmerge/webhelp/chapter_installation.html Once you click on the link, you can chose which operating system you will install the DiffMerge application on and go from there. Here is a link to the entire Diff...