SourceGear Support

Hello,

My first suggestion is to uninstall the Vault Client and reinstall it.

If this doesn't help, please email your VaultGUIClient.txt log in your user's temp directory (%temp%) to support@sourcegear.com.

Thanks,

Tonya

Hello again,

The feature has been logged but is still not available. As of right now, I can't confirm when it will be implemented into a release. When I have more information, I will make sure to update this post.

Thanks,

Tonya

Hello,

I have responded to your support email requesting more information. Please respond when you have time.

Thanks,

Tonya

Glad to hear the problem is resolved. Thank you for the update.

Tonya

Hello, This is likely an IIS related issue. When you setup / configured the IIS server for the Vault Server, did you add the "Application Server" feature as well as the HTTP static content to the role? Below are the roles that need to be checked: Web Server (IIS) \ Web Server \ Common HTTP...

Hello, I'm not quite sure why the admin web login didn't appear. Could possibly be because you were upgrading from one version 10.x to another version 10.x and an updated license key was not needed. You can access the Vault Admin Tool using the link below: http://VaultServerName/VaultService/VaultWe...

Hello, If you are simply upgrading your OS version, there isn't anything additional that need to be completed for Vault. I have copied below the Vault upgrade guide: https://support.sourcegear.com/viewtopic.php?f=13&t=11648& My suggestion would be to upgrade everything (Client and Server) to...

Hello,

Thank you for the update. Glad to hear the problem has been resolved.

Tonya

Hi Cary,

Can you please send over your Vault Server log to support@sourcegear.com? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine.

Thanks,

Tonya

Hello, Thank you for all the details! It looks like you've already done quite a bit of troubleshooting. This problem is likely due to the file size (since this is a large file and other files upload correctly). We have a KB article available describing many suggestions: https://support.sourcegear.co...

Assisted the user via email. Problem ended up being TLS 1.2 and once they upgraded their Vault Client to 10.2, the problem resolved.

Tonya

Glad to hear the issue appears to be resolved.

Tonya

Since the problem seems to be related to a Windows update, we recommend checking your Vault Server's Application Event Viewer for any errors (as previously suggested). Along with the 8 Vault App Pools, make sure they are all running.

Tonya

What is the URL in the admin browser's page? Is it valid for the host computer running the Vault Server? Check your Vault Server's Application Event Viewer for any errors. Also, check IIS's Application Pools. The Vault 8 install should create some Application Pools related to a variety of Vault serv...

I'm not sure about a Japanese version of VSS but I do know we don't have one available for SourceOffSite.

Tonya