SourceGear Support

Hello, Can you please provide us with the error or outcome when an external user tries to connect to Vault? Perhaps a screenshot? If you can connect to the Vault Server within the LAN, it's likely internal to your network (such as a firewall set up). Not sure if a Vault Server log would help but I w...

Hello,

The following link should assist you with Folder Security concerns:

http://vaultpub.sourcegear.com/vaultser ... ights.html

Please let me know if you have any questions.

Thanks,

Tonya

Hello, We are going to need additional information from you in order to troubleshoot this issue. Can you please send over your Vault Server log and your Vault install log to support@sourcegear.com? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine. The Vault install ...

HI Tara,

Thank you very much for your input and feedback! I will make sure to get all the details you've provided us with added as an additional feature request.

Tonya

Working with the end user offline and will post resolution once concluded.

Tonya

Thank you for everyone's feedback. When I have new information, I will make sure to update this thread.

Tonya

Glad to hear! Thank you for the update.

Tonya

I would suggest resetting your dock panels to their original state. Here are the steps you need: 1) Close Vault 2) Go to C:\Users\<your user name>\AppData\Local\SourceGear\Vault_1\Client. 3) Delete the file vaultgui_dockpanel.config. 4) Restart Vault. Once you've reset them, you can configure them t...

We will validate the issue on our end and once we've confirmed it is a bug, I will create a ticket to address this issue in a future release.

Thanks,

Tonya

Plans to support 64-bit for the client API will be available in Vault 11 as well. It is likely that we will provide an early build for the 64-bit MSSCCI and the API Client for customers with maintenance. I will confirm when this is available.

Tonya

Hi Tara,

I have copied below a link to Vault's system requirement page:

http://sourcegear.com/vault/documentation/sysreq.html

If you do not intend to use the Vault CPC, Java is not a requirement.

Thanks,

Tonya

I will make sure to pass this along. As of right now, we still don't have an update to provide but I will definitely flag this has a higher priority.

Thanks,

Tonya

Hello,

Are you logged into the Vault admin tool as the actual Vault admin account? Not just an account with admin privileges?

Your Vault Server log may lead to more specifics so I would suggest taking a look in there.

Thanks,

Tonya

Hello again, Thank you for the details. I was able to locate your record with the new domain you provided me with. As noted above, Vault 11 has been delayed but we may be able to provide a special build for Vault 10.x that contains the 64-bit support. I will update this thread as things move along. ...

As of right now, Vault 11 has been delayed but we may incorporate the 64-bit library into a Vault 10.x build. When I have more information, I will provide an update on this thread.

Thank you for the feedback.

Tonya