SourceGear Support

today one of our developers lost quite a bit of time due to a merge gone wrong (the vault merge tool made some incorrect assumptions, which were not caught in the merge phase, and thus were saved incorrect). this could be alleviated if the vault merge tool could save a backup of the pre-merge workin...

3.1.7 client/server

everyone is working ok except for one user can't checkin. vault client locks up.

no messages in message pane on the client at all.

help?

SourceGear? any input?

Not to bring a topic back from the dead (ok, yes, to bring a topic back from the dead); but this is still a problem with 3.1.7 client/server. I'm running on an XP SP2 machine. The drives involved (C: and E:) are both NTFS. I am using Borland C++ Builder 5 to edit/develop. It's a daily occurence that...

version 3.1.7 client and server.

my client is set to:

store client cache folder:
"in custom folder"
C:\Documents and Settings\Nick\Application Data\SourceGear

store working folder state/baseline files:
"in client cache folder"

Steps to reproduce: create a folder in vault ($/test1/folder1) create a local folder (c:\test1\folder1) set the working folder for $/test1/folder1 to c:\test1\folder1 create a few files (1.txt, 2.txt, 3.txt will work fine) add 1.txt, 2.txt, and 3.txt to $/test1/folder1 GLV $/test1/folder1 create a f...

I have new information on this issue from one of my developers. I think this may NOT be a "LAN vs WAN" user issue, but is perhaps instead because the WAN users are QA/QC users and use vault very differently from our developers. Anyways, here is the additional information from my developer:...

vault 3.1.7 (client/server), W2K server, SQL Server 2000 We are noticing that sometimes remote users (i.e. users at remote sites on the internet) will get extremely long pauses of the vault GUI client. The vault GUi client appears frozen at this time - hourglassed and clicking does nothing. We have ...

Sometimes our developers like to do the same thing (use vault as LAN storage and check in large to huge to gargantuan files).

would be nice to have an official statement/recommendation from SG on this one.

I wanted to post a clarification to the above. the changes are listed in the change set immediately *after* getting the files from vault. so the order of events is: project gets branched user creates new local folder for branch user sets working folder for new branch to new local folder user gets fi...

Additional information from one of our developers: I suspect it has something to do with the depth of our folders, in that I find things in shallow folders always get added to pending change list, but things deep in our hierarchy do not. Anecdotal evidence at best at this point, though -- I haven't ...

I could use more information. Are you using Vault 3.1.1 clients? Yes - we upgraded all clients and server to 3.1.1 at the exact same time What kind of change did you make and what update did you expect to see in the pending change set? What did you see instead? I made a change to an asp file and I ...

Vault 3.1.1 client and server note from our developer: Steve branched [Project X] in Vault. I created a new local folder for the new branch and set the working folder appropriately in Vault. Now I've got a bazillion changes listed for that folder, which is impossible since that folder was just now c...

additional info from another one of our developers: " I suspect it has something to do with the depth of our folders, in that I find things in shallow folders always get added to pending change list, but things deep in our hierarchy do not. Anecdotal evidence at best at this point, though -- I ...

one of our developers reported this to me today: " I am still having a problem with Vault not updating the pending changes list when I make a change to a file. I notice this happens most often when I have a different folder selected in Vault from the folder I am currently editing the file in. T...