Search found 8465 matches

by Beth
Mon Jan 15, 2018 12:05 pm
Forum: Support (Vault Professional)
Topic: Check In Commit is freezing
Replies: 7
Views: 9055

Re: Check In Commit is freezing

Received. Sent response via email.

HS: 249467
by Beth
Mon Jan 15, 2018 9:22 am
Forum: Support (Vault)
Topic: Vault Client 5.1.1 on Windows 10
Replies: 7
Views: 9898

Re: Vault Client 5.1.1 on Windows 10

If you upgrade, then Vault 10 client will run on Windows 10 without adding the 2.0 .NET framework. If the issue you mention is just the coordination of the client roll-out, then you might want to perform the server upgrade outside of business hours. You have full maintenance paid for, so feel free t...
by Beth
Mon Jan 15, 2018 9:03 am
Forum: Support (Vault Professional)
Topic: Check In Commit is freezing
Replies: 7
Views: 9055

Re: Check In Commit is freezing

In the VS Tools - Options - Source Control - Integration Options is a check box for logging. Turn on the logging, then reproduce the issue. Then in your temp directory (%temp%) you will find a file called VaultVSIPclient.txt. Send it to support at sourcegear.com. I had sent a response to a previous ...
by Beth
Fri Jan 12, 2018 1:50 pm
Forum: Support (Vault)
Topic: Vault Client 5.1.1 on Windows 10
Replies: 7
Views: 9898

Re: Vault Client 5.1.1 on Windows 10

Yes, the client and server need to happen before then can work together. The most common way is to upgrade the server, check that you can login via the web browser, and then upgrade the clients and test.
by Beth
Fri Jan 12, 2018 11:52 am
Forum: Support (Vault)
Topic: Vault Client 5.1.1 on Windows 10
Replies: 7
Views: 9898

Re: Vault Client 5.1.1 on Windows 10

I have been recommending putting in Vault 6.1 and then making the leap, but there were a few tests with Vault 5 and I have customers that upgraded from Vault 5. I edited the Upgrading Guide to go from 6. Since you don't appear to need other changes, I think you're safe. Make sure you make a back up ...
by Beth
Fri Jan 12, 2018 11:38 am
Forum: Support (Vault Professional)
Topic: Check In Commit is freezing
Replies: 7
Views: 9055

Re: Check In Commit is freezing

Can you uninstall Vault, then perform a repair on Visual Studio, then reinstall Vault and let me know your results?
by Beth
Fri Jan 12, 2018 10:43 am
Forum: Support (Vault Professional)
Topic: Check In Commit is freezing
Replies: 7
Views: 9055

Re: Check In Commit is freezing

Did this just start recently or is this a new setup?
by Beth
Fri Jan 12, 2018 10:41 am
Forum: Support (Vault Professional)
Topic: Small bug in RSS feed
Replies: 1
Views: 4375

Re: Small bug in RSS feed

Thank you for the report. I'll get this logged for the developers.

F: 19926
by Beth
Fri Jan 12, 2018 10:17 am
Forum: Support (Vault Professional)
Topic: blowing away work item (dragnet) DB to start fresh
Replies: 1
Views: 4171

Re: blowing away work item (dragnet) DB to start fresh

A good way to go would be to perform a backup of your sgdragnet database first. Then uninstall Vault, delete the database, and then reinstall Vault which will create a new sgdragnet. Then test just getting into Vault and around. Perform a Show History on the item you had checked in and so on. Withou...
by Beth
Fri Jan 12, 2018 9:46 am
Forum: Support (Vault)
Topic: Vault Client 5.1.1 on Windows 10
Replies: 7
Views: 9898

Re: Vault Client 5.1.1 on Windows 10

We haven't tested the Vault 5.x client on Windows 10. If you can install the 2.0 .NET framework, then I would think it would be ok.
by Beth
Fri Jan 12, 2018 9:26 am
Forum: Support (Vault Professional)
Topic: finding Custom fields in Work Item Tracking
Replies: 6
Views: 7719

Re: finding Custom fields in Work Item Tracking

I'm going to keep responding to the email where we were discussing the details. Ticket 249437.
by Beth
Tue Jan 09, 2018 8:40 am
Forum: Support (Vault Professional)
Topic: finding Custom fields in Work Item Tracking
Replies: 6
Views: 7719

Re: finding Custom fields in Work Item Tracking

I'm thinking we should take this one offline as well and maybe set up a meeting to look at each item you're working on that. If that's acceptable, just send an email.
by Beth
Mon Jan 08, 2018 4:57 pm
Forum: Support (Vault Professional)
Topic: finding Custom fields in Work Item Tracking
Replies: 6
Views: 7719

Re: finding Custom fields in Work Item Tracking

I have you down as a Vault 10 user, which means you wouldn't have had 2 named custom fields already. Which version of Vault are you looking at?
by Beth
Mon Jan 08, 2018 4:55 pm
Forum: Support (Vault Professional)
Topic: using Milestones in Vault Work Item Tracking
Replies: 1
Views: 4402

Re: using Milestones in Vault Work Item Tracking

I cannot recreate the issue with not being able to see Milestones. I would like to take a closer look if that's ok.

Can you send an email to support at sourcegear.com with a link to this thread?