SourceGear Support

2nd email sent. This one from my hotmail account since the one from work didn't seem to make it there

Email sent. I hope to hear from you soon.

In some of our web applications we automagically report errors which usually works quite well. From time to time though we'll have a user that will refresh the page over and over which causes multiple (duplicate) items to be added in dragnet. I know you can go through the menus and use the delete bu...

Hi Linda,

Please log a feature request for this ability.

Thanks!

Not to be a pest but it's been several days and there's been no response....

Hi Linda, Yes, we created our own form and then call the WebService Method to add items. I'm sorry I didn't make that point clearer in the first post. We don't use the form. Regarding the KB article, yes, that's the one. Here's the specific line that should be changed: mItem.PriorityID = nPriorityID...

Greetings, I found, through searching, that PriorityID is always set to Unknown when using AddExternalItem. How come? I can see defaulting it to Unknown if a priority isn't provided but why ignore it/discard it if it is provided? We allow customers to assign priority when submitting bug reports/feed...

rsmckee: While you're going through this process check out Dragnet. We used FogBugz for a good while and were very pleased with it, but when SourceGear came out with Dragnet we dropped FB. All of our developers have been really happy with the two SourceGear products.

Hi, I'm having an issue with one of our web projects. I orginally opened the project from source control using the instructions in the KB. Fwiw, this is an ASP.Net 2.0 web project using VS.Net 2005 and Vault client and server of 3.1.9.xxx. What I would like to do is totally remove any traces of the ...

I've seen this issue as well. It's frustrating when you get rid of files only to see them pop back up. What I have done, for now, is when a file I know isn't being used reappears I right click and select "Exclude from Project" option. This renames the file with a .exclude extension so we a...

Something I do in the Vault client is to sort by version in descending order. That puts the most revised files at the top of the list.

Linda, Thanks again for all of your help with this issue. Our developer in FL still continues to have problems and I wanted to point something out to you. We're seeing a lot of 500 errors in the web server logs from /VaultService/VaultService.asmx and /VaultService/VaultFileUpload.aspx In a daily lo...

A slight variation would be to send emails in batches instead of every time a file changes. The process would work as follows: I watch a repositiory - hourly (or some schedule I create) Vault sends me one email with a list of off changes to the repository that have taken place since the last email. ...

Sometimes the IDE does client does not indicate that a file has been checked out until you attempt to check it out which isn't too big of a deal. What would be nice if when you try to check out a file that is already checked out exclusively if you could include the name of the user that has the file...

Well things were working until he shut down the computer for the day :(. I spent about an hour on the phone with him last night and we enabled client logging using that Ctrl-Alt-Shift-F12 keystroke combo and will be emailing you several log files. The oddest thing is if he performs a get latest oper...