Unable to download project tree...

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invaderzog
Posts: 3
Joined: Mon Nov 25, 2019 12:56 pm

Unable to download project tree...

Post by invaderzog » Mon Nov 25, 2019 1:05 pm

When I connect using the SourceOffSite client (I have tried from more than one machine), it now times out after about 30 seconds

Connecting to development.wga.org:8080...
Logging in...
Login successful
Downloading project tree - this may be a lengthy process - please wait...
** The network connection to the server was closed. **

I believe this used to work -- I'm not sure why the behavior changed.

Here is the server log (various bits redacted) with logging turned to "ALL"



2019-11-25 10:59:34,536 - Loading SourceOffSite Server configuration from C:\Program Files (x86)\SourceGear\SourceOffSite 5 Server\sossvr.prp
2019-11-25 10:59:34,543 -
2019-11-25 10:59:34,543 - ****************************************************
2019-11-25 10:59:34,543 - ****************************************************
2019-11-25 10:59:34,543 - SourceOffSite Server 5.0.3.324 Professional - With Cryptography
2019-11-25 10:59:34,543 -
2019-11-25 10:59:34,543 - CurrentCulture is en-US.
2019-11-25 10:59:34,543 -
2019-11-25 10:59:34,602 - Server Information
2019-11-25 10:59:34,602 - Operating System: Microsoft Windows Server 2012 Standard
2019-11-25 10:59:34,602 - Service Pack: 0.0
2019-11-25 10:59:34,602 - OS Version: 6.2.9200
2019-11-25 10:59:34,602 - Locale: Ox0409
2019-11-25 10:59:34,602 - OSLanguage: 1033
2019-11-25 10:59:34,602 - Total Physical Memory: 16 GB
2019-11-25 10:59:34,602 - Time Zone: (UTC-08:00) Pacific Time (US & Canada)
2019-11-25 10:59:34,602 -
2019-11-25 10:59:34,602 - SSAPI.dll Information:
2019-11-25 10:59:34,602 - Version: C:\Program Files (x86)\Microsoft Visual SourceSafe\ssapi.dll (8.0.50727.42 (RTM.050727-4200))
2019-11-25 10:59:34,602 - Threading Model: Apartment
2019-11-25 10:59:34,602 -
2019-11-25 10:59:34,602 - Logging at level Debug
2019-11-25 10:59:34,602 -
2019-11-25 10:59:34,602 -
2019-11-25 10:59:34,609 - Number of licenses configured: 3
2019-11-25 10:59:34,609 -
2019-11-25 10:59:34,609 - SourceSafe Initialization file(s) located at:
2019-11-25 10:59:34,609 - [REDACTED]\srcsafe.ini
2019-11-25 10:59:34,610 - Set temp folder to: c:\temp\sourceoffsite
2019-11-25 10:59:34,611 - SourceOffSite Server will be using the Visual SourceSafe 2005 Interface.
2019-11-25 10:59:34,611 - Started at 11/25/2019 10:59:34
2019-11-25 10:59:34,611 - ****************************************************
2019-11-25 10:59:34,611 - ****************************************************
2019-11-25 10:59:34,611 -
2019-11-25 10:59:34,617 - development is attempting to listen for connections on secure port 8081
2019-11-25 10:59:34,617 - development is attempting to listen for connections on unsecure port 8080
2019-11-25 10:59:34,618 - Waiting for a connection....secure = True
2019-11-25 10:59:34,618 - Waiting for a connection....secure = False
2019-11-25 11:00:03,882 - Connection accepted from [REDACTED]:1395 on local address [REDACTED]:8080, session id is 1.
2019-11-25 11:00:03,887 - 1: Enter Authorized()
2019-11-25 11:00:03,890 - 1: Connection from: [REDACTED] ([REDACTED])
2019-11-25 11:00:03,891 - 1: Preparing to send the list of databases...
2019-11-25 11:00:03,891 - 1: Sending the challenge to the client.
2019-11-25 11:00:03,893 - ProtocolMessage.Send() - Sending to client:
[200
Protocol-Version:5.0
Message-ID:00000000
Database Aliases:WGA
Content-Length:22

]
2019-11-25 11:00:03,894 - ProtocolMessage.Send() sent 91 of 91 bytes.
2019-11-25 11:00:03,894 - 1: Sending the challenge message body to the client.
2019-11-25 11:00:03,894 - MessageBody.Send() sent 22 of 22 bytes.
2019-11-25 11:00:03,894 - 1: Waiting for the client's response...
2019-11-25 11:00:05,100 - 1: ProtocolMessage.ParseStream() read 104 bytes.
2019-11-25 11:00:05,101 - 1: Reviewing the client's response...
2019-11-25 11:00:05,101 - 1: Authorized() has non-null message ID
2019-11-25 11:00:05,101 - 1: Process the client's non-crypto login request.
2019-11-25 11:00:05,104 - 1: Enter Login()
2019-11-25 11:00:05,105 - 1: Login() Database[REDACTED]
2019-11-25 11:00:05,105 - 1: Login() Username [REDACTED]
2019-11-25 11:00:05,105 - 1: User '[REDACTED]' requesting to login to database [REDACTED]
2019-11-25 11:00:05,105 - 1: Client is speaking protocol version 5.0

2019-11-25 11:00:05,111 - 1: Open the database.
2019-11-25 11:00:05,131 - 1: [REDACTED]connected to database [REDACTED]
2019-11-25 11:00:05,134 - ProtocolMessage.Send() - Sending to client:
[300
Message-ID:00000001
Response-To:1
VSS6 Build:yes
Support-Pin-Status:yes
SSAPI-Version-2005:yes
Server-Version:5.0.3.324

]
2019-11-25 11:00:05,134 - ProtocolMessage.Send() sent 133 of 133 bytes.
2019-11-25 11:00:05,134 - 1: Exit Login()
2019-11-25 11:00:05,176 - 1: ProtocolMessage.ParseStream() read 81 bytes.
2019-11-25 11:00:05,176 - 1: GetMessage() Use compression
2019-11-25 11:00:05,176 - 1: GetMessage() Response to 2
2019-11-25 11:00:05,176 - 1: GetMessage() Client cookie is New Project
2019-11-25 11:00:05,177 - 1: Received message number 101.
2019-11-25 11:00:05,178 - 1: Enter GetProjectTree()
2019-11-25 11:00:05,178 - 1: GetProjectTree project: $/

Tonya
Posts: 518
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Unable to download project tree...

Post by Tonya » Mon Nov 25, 2019 4:06 pm

Hello,

We have a few questions we'd like to ask in order to troubleshoot the issue.

1) Can other SOS user's connect without experiencing this issue?

2) Can you please find out of anything has changed on your network?

3) Have you tried restarting the SOS server?

If the problem continues, please send your server log to support@sourcegear.com.

Thanks,

Tonya

invaderzog
Posts: 3
Joined: Mon Nov 25, 2019 12:56 pm

Re: Unable to download project tree...

Post by invaderzog » Mon Nov 25, 2019 5:37 pm

1) No. I have confirmed this from multiple clients

2) I believe just the usual suspects (windows updates/etc). Visual Source safe direct seems to be fine -- the issue appears to be with the SourceOnSitte server.

3) Yes -- I rebooted the server earlier today.

I pasted in the log in the original message, but I will contact your support

invaderzog
Posts: 3
Joined: Mon Nov 25, 2019 12:56 pm

Re: Unable to download project tree...

Post by invaderzog » Tue Nov 26, 2019 6:52 pm

For future reference, the cause of the problem was corruption in our VSS database. This was causing the SoS to crash (without leaving informative errors behind). Running a VSS repair operation resolved the problems. Thanks support!

Tonya
Posts: 518
Joined: Thu Jan 20, 2005 1:47 pm
Location: SourceGear

Re: Unable to download project tree...

Post by Tonya » Wed Nov 27, 2019 8:15 am

Thank you for sharing the resolution.

Tonya

jclausius
Posts: 3605
Joined: Tue Dec 16, 2003 1:17 pm
Location: SourceGear
Contact:

Re: Unable to download project tree...

Post by jclausius » Wed Nov 27, 2019 3:29 pm

For the hang or crash of an SourceOffSite Server when handling a request for a project tree, here is some additional information...

viewtopic.php?t=50
Jeff Clausius
SourceGear

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