Issues with SOS 4.2 after a successful login

Sniipe · Post by **Sniipe** » Tue Jun 03, 2008 3:30 am

I am unable to use SOS at the moment. I get "login successful" and on the left window (the explorer view I guess) I get 1 folder which isn't the correct folder to be in... ie its 2 levels down instead of being the root folder.

I am using SourceOffSite Classic Professional Edition 4.2.

Anyway when I try to do anything the application always breaks. Attached is the Error Report Contents which Windows XP SP2 spits out - its probably no good.

I would really appreciate any help.

[edit]I have tried reinstalling SOS. The problem does not occur on any other machine. This must be a client issue. What else can I do? I've uninstalled numerous times. I've even tried installing 4.1.2[/edit]

Terence · Post by **Terence** » Tue Jun 03, 2008 7:49 am

Did this work at one point and then stop?

Sniipe · Post by **Sniipe** » Tue Jun 03, 2008 7:51 am

Thank you Terence for your reply.

I did have this working and it does work on other machines except my machine.

I really can't do anything at work till I fix this

Terence · Post by **Terence** » Tue Jun 03, 2008 7:53 am

Ok, so it was working on this machine and then stopped.

There may be a problem with the client-side cache file. This is called databaseX.sos and is located at:

C:\Documents and Settings\user\Application Data\SourceGear\SOS\servers\<servername>

Try deleting that file.

Sniipe · Post by **Sniipe** » Tue Jun 03, 2008 8:01 am

Thanks a bundle Terence, on the uninstall - it would be great to include a check box to remove all saved servers...

Terence · Post by **Terence** » Tue Jun 03, 2008 8:02 am

Duly noted. Glad you're up and running again.