Unable to locate key file

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BrSchaff
Posts: 2
Joined: Fri Nov 21, 2008 7:58 am

Unable to locate key file

Post by BrSchaff » Fri Nov 21, 2008 8:01 am

I have been a long time user of source safe. This week when I try to log in I get the following error message.

The client was unable to locate the key file. And then it listed the name and location of the key file.

But in that directory location there is a key file, but no of the name specificed in the error message.

What has happened?

brian

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
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Re: Unable to locate key file

Post by Beth » Fri Nov 21, 2008 11:45 am

Has your SOS server moved or had anything changed on it?
Beth Kieler
SourceGear Technical Support

BrSchaff
Posts: 2
Joined: Fri Nov 21, 2008 7:58 am

Re: Unable to locate key file

Post by BrSchaff » Mon Nov 24, 2008 1:06 pm

We physically moved the server, but nothing changed on it.

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
Contact:

Re: Unable to locate key file

Post by Beth » Mon Nov 24, 2008 4:00 pm

Try making a new key file from the SOS server and importing it into the client. The key files are tied to the IP. Even if the server kept the same IP, I would say let's try a new key first.
Beth Kieler
SourceGear Technical Support

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