SourceOffsite Product License Keys

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selestin.k.thomas
Posts: 2
Joined: Wed Feb 17, 2010 11:04 pm

SourceOffsite Product License Keys

Post by selestin.k.thomas » Wed Feb 17, 2010 11:09 pm

Hi;

I have sourced Source Offsite licenses yesterday and I have received email with keys. When I try to enter keys in server today, I get error message "You have entered invalid serial number".

I had opened our server and clicked SourceOffsite Server Manager 3.5.1 - > Serial Number - Add. I am getting the error as Invalid Serial Number. Please help

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: SourceOffsite Product License Keys

Post by lbauer » Thu Feb 18, 2010 7:51 am

Your licenses are for SOS Version 5.0, which are not backward compatible with SOS 3.5 Server. Contact our sales department to exchange them for 3.5 licenses. You also sent an email to support which I'll forward to Sales.
Linda Bauer
SourceGear
Technical Support Manager

selestin.k.thomas
Posts: 2
Joined: Wed Feb 17, 2010 11:04 pm

Re: SourceOffsite Product License Keys

Post by selestin.k.thomas » Thu Feb 18, 2010 8:32 am

I hope you have forwarded the mail to Sales team. If I need to forward the mail to sales team, kindly give their email address.

Thanks for your support

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: SourceOffsite Product License Keys

Post by lbauer » Thu Feb 18, 2010 9:09 am

I did forward your email to sgstore@sourcegear.com.

Also, be aware that we will be discontinuing support for SOS 3.5 later this year, so you might consider upgrading to maintain support.
Linda Bauer
SourceGear
Technical Support Manager

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