User cannot connect using newly created key file

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Moderator: SourceGear


Posts: 12
Joined: Tue Feb 01, 2011 9:25 am
PostPosted: Fri Jan 04, 2013 8:05 am
Hi,

We have a user who is having an issue with connecting to the SOS server using a newly created key file for them.

After the connecting and logging in part there is an error that shows the following:

"The network connection encountered an error while reading a response from the server. (CAsyncSocket:GetLastError(): 10054)"

Our SOS version is 5.x

Any help with this message would be appreciated.

Thank you

Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear
PostPosted: Fri Jan 04, 2013 8:29 am
What operating system is the SOS Client installed on?
Linda Bauer
SourceGear
Technical Support Manager

Posts: 12
Joined: Tue Feb 01, 2011 9:25 am
PostPosted: Fri Jan 04, 2013 9:21 am
The OS on the client side is Windows 7

I should also note that we have other users in the same location that are not having this issue and they are also using Windows 7 as well.

Thank you

lbauer wrote:What operating system is the SOS Client installed on?

Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear
PostPosted: Fri Jan 04, 2013 10:57 am
I'd suggest we schedule a remote assist session where I can take a closer look. Email me at support at sourcegear.com, ATTN: Linda.

Please include a link to this forum post.
Linda Bauer
SourceGear
Technical Support Manager

Posts: 12
Joined: Tue Feb 01, 2011 9:25 am
PostPosted: Fri Jan 04, 2013 11:24 am
OK - I will coordinate with the user and see when's the best time and email you.

Thank you

lbauer wrote:I'd suggest we schedule a remote assist session where I can take a closer look. Email me at support at sourcegear.com, ATTN: Linda.

Please include a link to this forum post.

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