The SourceSafe database path does not exists

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Moderator: SourceGear


Posts: 5
Joined: Wed Aug 29, 2012 1:13 pm
PostPosted: Wed Feb 25, 2015 3:46 pm
Hi
We had to move Server Manager to a new server (windows server 2008R).
We installed the server from the msi we got a few years ado (5.0.3)
The Visual Source save was also moved to the new server. The program and the client were installed successfuly and vss client works OK.
We setup the SOS server database by browsing to the sourcesafe.ini and gave it a name.
We created a new key and was able to import it to SOS Client on a laptop.
After connection we get the following message
The server was unable to connect to the SourceSafe database.

Check your server's log file for additional information.
In the log file we found:
015-02-25 13:22:07,026 - XXXX is attempting to listen for connections on secure port 15600
2015-02-25 13:22:07,026 - XXXX is attempting to listen for connections on unsecure port 8080
2015-02-25 13:22:07,026 - Waiting for a connection....secure = False
2015-02-25 13:22:07,026 - Waiting for a connection....secure = True
2015-02-25 13:22:11,753 - Connection accepted from nn.nn.nn.nn:15479 on local address 192.168.40.19:nnnnnn, session id is 1.
2015-02-25 13:22:12,206 - 1: Exception during Login: The SourceSafe database path E:\Technology\Sourcesafe does not exist. Please select another database.
2015-02-25 13:22:12,206 - 1: The SourceSafe database path E:\Technology\Sourcesafe does not exist. Please select another database.
2015-02-25 13:22:12,221 - 1: VSS database closed for the session id 1.
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We have tried to edit the database in the SM properties to point the the correct folder which is E:\Shares\Technology\Sourcesafe but the error in the log is still the same E:\Technology\Sourcesafe does not exists. We tried to \\xxxxx\Technology\sourcesafe but did not help either and it is showing the E:\Technology\SourceSafe does not exists. We checked permission of SOS and they are OK for these folders.
What is going on? How can solve this isse?
Thanks
Moshe

Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
PostPosted: Fri Feb 27, 2015 10:26 am
Which VSS automation component are you running? Details on how to find that are here: viewtopic.php?t=1510.

Do you have a VSS client installed on the SOS machine? That is what will contain the VSS automation component.

Does the account that SOS runs under have read/write access to the VSS folder? To find the account SOS runs under, go to Control Panel - Administrative Tools - Service. Right-click the SourceOffSite service and select Properties. Then click on the Log On tab. There it will list the account being used.
Beth Kieler
SourceGear Technical Support

Posts: 5
Joined: Wed Aug 29, 2012 1:13 pm
PostPosted: Sat Feb 28, 2015 7:13 pm
Thank you for replying to this ticket.
The version of is ssapi.dll is 8.0.50727.42
VSS Client is installed on the SOS machine (where the server manager is)
The account under which SOS run under is Local System which should have all the needed permissions.
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Where does SOS saves the path to the server (assuming the error message is not about security which I understand can still be the issue)
Thanks
Moshe

Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
PostPosted: Mon Mar 02, 2015 9:15 am
Could you send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread?
Beth Kieler
SourceGear Technical Support

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