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eric baker


Post by eric baker » Tue Feb 17, 2004 3:32 pm

I am not able to install the client..
It crashes during install :
AppName: _ins5176._mp AppVer: ModName: unknown
ModVer: Offset: 00000000

Colleague of Eric

More details about the crash

Post by Colleague of Eric » Wed Feb 18, 2004 2:19 am


Sager Notebook, 3GHz HT
Win XP Pro
There is Visual Studio 6.0 + SP5 installed and Visual Source Safe 6.0

I tried to install the SOSclassic with and without encryption. But I have the exact same crash for both.

The crash described by Eric happend right after the Question: "Would you like SourceOffSite to be your default Source Code Control Provider"
The crash happends for both Yes and No answer...

Around that: since the installation failed and I can't remove the already installed file from the ADD/Remove windows function. What do I have to delete manualy in my PC to get back to a system before the failed install. (I deleted the SourceOffSite folder and also what is my Temp folder but what else (registry key, hidden folder etc....))



Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Post by lbauer » Thu Feb 19, 2004 4:31 pm

I sent Eric the individual components of the SOS Classic client so that he could bypass the installer.

To remove SOS from the registry, do a search on SourceOffSite or Sourcegear and remove those entries.

You might also check under HKEY_LOCAL_MACHINE\SOFTWARE\SourceCodeControlProvider
to see if there's anything unusual there that might be causing the crash on installation.
Linda Bauer
Technical Support Manager

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