HELP!!!

[eric baker]

I am not able to install the client..
It crashes during install :
AppName: _ins5176._mp AppVer: 5.10.145.0 ModName: unknown
ModVer: 0.0.0.0 Offset: 00000000

[Colleague of Eric]

Hello

Plateform:
Sager Notebook, 3GHz HT
Win XP Pro
There is Visual Studio 6.0 + SP5 installed and Visual Source Safe 6.0


I tried to install the SOSclassic with and without encryption. But I have the exact same crash for both.

The crash described by Eric happend right after the Question: "Would you like SourceOffSite to be your default Source Code Control Provider"
The crash happends for both Yes and No answer...

Around that: since the installation failed and I can't remove the already installed file from the ADD/Remove windows function. What do I have to delete manualy in my PC to get back to a system before the failed install. (I deleted the SourceOffSite folder and also what is my Temp folder but what else (registry key, hidden folder etc....))

Thanks

LG

[lbauer]

I sent Eric the individual components of the SOS Classic client so that he could bypass the installer.

To remove SOS from the registry, do a search on SourceOffSite or Sourcegear and remove those entries.

You might also check under HKEY_LOCAL_MACHINE\SOFTWARE\SourceCodeControlProvider
to see if there's anything unusual there that might be causing the crash on installation.