An error occurred when trying to retrieve version.xml

A collection of information about Vault, including solutions to common problems.

Moderator: SourceGear

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Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear
PostPosted: Tue Aug 23, 2011 11:49 am
You may see this error in the Vault Client Messages pane or in Visual Studio output:

An error occurred when trying to retrieve version.xml

It is a benign error that means your client couldn't connect to our server which tells you what the latest version is.

The version.xml request is sent via HTTP on port 80. The URL is If you can get your browser to display the version, that should help in your troubleshooting.

This error has no impact on your Vault operations -- it's informational only, to remind users they may not be on the latest version.

You can turn it off in the Client under Tools-Options-General->Check for latest Vault Version at startup.
Linda Bauer
Technical Support Manager

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