Unable to connect to server

A collection of information about SourceOffSite, including solutions to common problems.

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Joined: Tue Dec 16, 2003 1:25 pm
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Unable to connect to server

Post by lbauer » Thu Feb 12, 2004 9:29 am

This error message means either the SourceOffSite Server is not running or a clear path has not yet been established between the SourceOffSite Client and Server.

First, verify that the Server is running. On Windows NT/2000/XP, the SourceOffSite Server service is started via the Services Control Panel. We recommend configuring the Server service to Automatic start up on server reboot. On Windows 95/98, the Server is started by double-clicking on the Server executable. A log.txt file should exist in the SourceOffSite folder on the Server machine if the Server is running. The last line of the log file should show that the Server is listening for connections on the port(s) configured in the Server Manager.

If the Server is running, then verify that nothing on the network is blocking the connection.

On the client-side, any firewall that exists should be configured to allow messages to be passed from the Client through the firewall. If messages are not allowed to pass through the firewall, then SourceOffSite will not be able to establish a connection.

On the server-side, any firewall that exists should be configured to allow TCP to pass on whichever port is specified in the Server Manager utility.

In SOS 3.5.x, the network connection between the client machine and server machine may be checked by trying to reach the server machine through a web browser. (Note: this doesn't work for SOS 4.0.) This can be done by typing the following:


For SOS 4.x or 3.5.x, try the Telnet test:

Open a command prompt and type telnet <servername> <port>

If the connection is allowed to pass, then you should see "200..." If not, then there is something on the network blocking the path between the SourceOffSite Client and Server.
Linda Bauer
Technical Support Manager

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