Session expiration - Help please.

This forum is now locked, since Gold Support is no longer offered.

Moderator: SourceGear

Posts: 19
Joined: Tue Nov 14, 2006 10:27 am

Session expiration - Help please.

Post by sswanson » Mon Sep 10, 2007 1:47 pm

Sometime last week we started having problems with client and admin sessions timing out. Users will leave the clients sitting for a few minutes, try and do an operation and get this error:

"Session is no longer valid. Either the server restarted, or your session timed out. You may need to login again to re-authenticate."

And then they will have to log back in. I've checked the Session timeout and the SQL Timeout and both have been set at well over 60 minutes. We've tried an IIS restart as well as the operations in the IIS manager that were advised on a related post here in the forums. Here's some (hopefully most) pertinent information:

OS: Windows Server 2003
Vault Version:
Processor: Xeon 3.59 GHz
Memory: 2 G
.NET: 2.0

I don't know what other information you might need, but I'll provide it. We'd like to get this taken care soon as possible. I put the logging level up to debug and can send that in to you if you need it.

Thanks for your help.

- Seth Swanson

Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Post by lbauer » Mon Sep 10, 2007 2:30 pm

You can send the log to support at, ATTN Linda.
Linda Bauer
Technical Support Manager