Upgrading Licenses to 4.0.4

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chrisc_w
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Upgrading Licenses to 4.0.4

Post by chrisc_w » Wed Oct 24, 2007 5:23 am

I have just run the Server Upgrade to 4.0.4 and now I an trying to upgrade our licenses. None of the license number appear to be upgradeable, we should have a total of 4. I think I may have not done myself any favours by failing to delete 4 out of date liceses before doing the upgrade.

What can I do to correct the problem and how ids the upgrade meant to work.

If there is no quick fiz how do I go back to version 3.5.1? Do I need to uninstall Vault server or just re install 3.5.1. Will I need to restore the backup I made just before doing the upgrade?


Thanks


Chris
Chris Clarke-Williams
I T Manager
Wicks and Wilson Limited

chrisc_w
Posts: 7
Joined: Wed Oct 24, 2007 5:16 am
Location: Great Britain
Contact:

I seem to have figured it out BUT...

Post by chrisc_w » Wed Oct 24, 2007 6:51 am

OK I seem to have figured it out BUT we have 4 gold support contracts one of which expired in June 2007, I have no record of having renewed it and no record of a renewal reminder.

I already posted a query specifically about this. I'm gratefull that the expired support contract allowed me to upgrade however I think I still need to know how to renew it!
Chris Clarke-Williams
I T Manager
Wicks and Wilson Limited

jclausius
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Joined: Tue Dec 16, 2003 1:17 pm
Location: SourceGear
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Post by jclausius » Thu Nov 01, 2007 2:32 pm

Contact our sales department "sgstore AT sourcegear DOT com" they should be able to assist you in discovering the info.
Jeff Clausius
SourceGear

chrisc_w
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Joined: Wed Oct 24, 2007 5:16 am
Location: Great Britain
Contact:

I have had a call from support.

Post by chrisc_w » Fri Nov 02, 2007 3:57 am

I already had a call form support who suggested that I ciontact sales when the other 3 support licenses expire and roll them all into one new contract, I gather the way its organised is being changed anyway.

So I'm basically happy with that and it makes much more sense for all 4 to be on one contract!
Chris Clarke-Williams
I T Manager
Wicks and Wilson Limited

jclausius
Posts: 3655
Joined: Tue Dec 16, 2003 1:17 pm
Location: SourceGear
Contact:

Post by jclausius » Fri Nov 02, 2007 9:11 am

I'm glad you resolved the issue.
Jeff Clausius
SourceGear

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